Customer Success Manager

2 days ago

Bengaluru, Karnataka, India Zigsaw Full time ₹ 5,00,000 - ₹ 15,00,000 per year

The Customer Success Manager will be responsible for driving renewals of our customers and ensuring
that they derive maximum value. To achieve this, the account manager will interact regularly with the clients and build a strong lasting relationship and drive improvements to the customer's usage and drive the adoption of new features that help customers.
Responsibilities:

• Drive renewals and upsells 

• Be in touch with our customers, analyse opportunities for improvement, and convince the
customers to adopt such suggestions.

• Build and maintain strong long-lasting relationships.

• Understand various analytics of our customers and craft and implement strategies to grow it.

• Deliver metrics and analysis to customers to ensure that they understand the value of our platform

• Manage schedule and prioritize well, in order to meet deadlines

Sourcing pointers:
1) We are okay with freshers from top colleges
2) Excellent communication skills
3) Strong analytical skills
4) We are not looking for candidates from a specific industry hence we
need not limit the search to the hospitality sector
5) We can target B2B account managers for the CSM role

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