Sales Team Leader

3 days ago

Bodakdev Ahmedabad Gujarat, India Hiring Maverick Full time ₹ 60,000 - ₹ 7,50,000 per year

Key Responsibilities

  • Lead, motivate, and support a telesales team to achieve conversion and revenue targets.
  • Monitor daily KPIs including conversion rate, call quality, daily connects, and productivity.
  • Conduct coaching, training, and performance reviews to improve sales skills and cultural sensitivity.
  • Ensure high-quality member interactions with empathy and adherence to guidelines.
  • Handle escalations, resolve member concerns, and maintain compliance with data privacy standards.
  • Track sales trends, share insights with management, and ensure CRM accuracy.
  • Prepare daily/weekly reports, manage team schedules, and maintain operational
  • discipline.

Key KPIs for Success

  • Conversion Rate & Revenue Achievement
  • Average Revenue per Advisor (ARPA)
  • Daily Connects & Lead Utilization
  • Call Quality & Member Satisfaction (CSAT)
  • Compliance & CRM Hygiene
  • Team Target Achievement & Coaching Effectiveness

Qualifications

  • 5-7 years of telesales/call-centre experience with at least 2 year in a team leader role.
  • Strong communication skills in English and Hindi (regional languages are a plus).
  • Experience in consultative selling, subscription sales, or consumer services preferred.
  • Ability to coach, influence, and manage performance in a fast-paced environment.

Job Type: Full-time

Pay: ₹600, ₹750,000.00 per year

Work Location: In person

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