Tech Support Engineer
7 days ago
A. Background
Spero Healthcare Innovations Pvt Ltd is a Product based company looking for suitable candidates with experience from 1 to 3 years for the post of Customer Support Executive for a customer project.
This position is responsible to manage client project, preparation of project related documents and provide User training of Spero Applications & Hardware.
B. Minimal
qualifications
include:
· Engineering Degree in any Stream and preferably with Computer networking related course certification
· to 3
years
of
Service and Support Management experience favorably in the IT industry
· Good communication, interpersonal skills and Customer interaction skills
· Languages to be known : English , Hindi
· The working hours will be based on the shift. Site will be 24X7X365.
C. Skills:
· Must have technical level working knowledge of Computer & Networking
· Must have knowledge of GPS technology usage or worked with GPS units service support
· Internal and external training skills are required.
· Highly developed organizational skills and ability to prioritize, plan and execute are key success factors in this position.
· Ability to acquire new skills & keep them updated
· Should have knowledge of first and second level troubleshooting of Computer Accessories and Networking.
· Should have the basic knowledge of database administration.
D. Commitment
· Minimum of two year commitment to the company is required.
E. Job Duties:
Responding to customer call-outs.Trouble-shooting and resolving project related problems.Project plan and order processing process preparation and documentation.Assisting with installation· Build and maintain account relationships and customer satisfaction.
· Basic understanding of Contracts, Terms and conditions and the ability to negotiate Standard and non standard T&Cs
· Ability to articulate in written format responses to clients day to day needs
· Prepares reports by collecting, analyzing, and summarizing information.
F. Travel
Domestic travel will be required to customer sites and meetings .
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