Tech Support Analyst

1 day ago


Pune, Maharashtra, India Digital Twin Full time ₹ 6,00,000 - ₹ 8,00,000 per year
Job Description:
  • Recognize, Troubleshoot and Resolve device and application related issues proactively, ensuring minimal downtime.
  • Act as a liaison between Account Managers and Backend teams to highlight and escalate bugs/issues in a timely manner and follow up until resolved
  • Monitor system performance and manage incidents
  • Perform root cause analysis and implement solutions to prevent recurrence.
  • Manage and resolve tickets using systems like FreshDesk and JIRA
  • Collaborate with cross-functional teams to ensure timely resolution of issues.
  • Maintain and update the knowledge base with solutions and best practices.
  • Provide excellent customer service and maintain high levels of customer satisfaction.


Requirement:
  • Good in written and spoken communication
  • Graduate in Computer, Electrical or Mechanical Engineering preferred (but not mandatory)
  • Minimum 1 year experience in a pure tech support role, preferably in a B2B ecosystem (no freshers)
  • Ready to join immediately


  • Pune, Maharashtra, India Avegen Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About UsWe are a growing digital health company focused on creating impactful digital health solutions. We're looking for a talented Junior Designer who can hit the ground running and contribute immediately to our product and marketing initiatives across multiple touchpoints.Job Summary:The Tech Support Engineer is responsible for responding to customer...


  • Pune, Maharashtra, India Deutsche Bank Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    About The Role :  Job TitleTechnical Analyst LocationPune, India Deutsche Bank is the leading German bank is one of the major global financial institutions and a representative bank within Europe.DB has been designed as an agile working environment that fosters innovation, collaboration, and growth in a modern, high-tech atmosphere. IT Provide a...


  • Pune, Maharashtra, India Jobs via eFinancialCareers Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: Technical AnalystLocation: Pune, IndiaDeutsche Bank is the leading German bank is one of the major global financial institutions and a representative bank within Europe.DB has been designed as an agile working environment that fosters innovation, collaboration, and growth in a modern, high-tech atmosphere. IT Provide a stimulating and supportive...

  • nCircle Tech

    2 weeks ago


    Pune, Maharashtra, India nCircle Tech Pvt. Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Description : About Us : nCircle Tech Private Limited (Incorporated in 2012) empowers passionate innovators to create impactful 3D visualization software for desktop, mobile and cloud. Our domain expertise in CAD and BIM customization is driving automation with the ability to integrate advanced technologies like AI/ML and AR/VR, which empowers our...

  • Support Analyst

    2 weeks ago


    Pune, Maharashtra, India Idox Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Support Analyst EIM Support Pune, Maharashtra India(24x7 Shift, Office based)About the role We're expanding our Pune office's successful Customer Support activities and recruiting Support Analysts to join our growing team. This role will play a key part in delivering exceptional customer support for Idox products globally via phone and email in business...


  • Pune, Maharashtra, India Coriolis Tech Full time ₹ 7,20,000 - ₹ 14,40,000 per year

    A business data analyst collects, cleans, analyzes, and interprets data to identify patterns and trends that help a company make informed decisions and improve business operations. Key responsibilities include managing analytical projects


  • Pune, Maharashtra, India Apex Group Ltd Full time US$ 90,000 - US$ 1,20,000 per year

    The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully...

  • Data Analyst

    3 days ago


    Pune, Maharashtra, India Ethans Tech LLP Full time ₹ 4,00,000 - ₹ 11,00,000 per year

    This is afull-time, on-site rolefor aData Analystlocated inPune.The Data Analyst will be responsible forcollecting, processing, and analyzing datato derive insights that support strategic decision-making. Daily tasks includedata modeling, statistical analysis, and report generation. The role also involves close collaboration with cross-functional teams to...


  • Pune, Maharashtra, India Tech Mahindra Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job role: MES Functional AnalystLocation: Any LocationWork Hours: 9am to 6 pmExperience(# of years): 8 10 YearsRoles & Responsibilities:• Collaborate with business stakeholders to gather and analyze MES requirements.• Translate business processes into functional specifications and CM MES configurations.• Design and validate workflows, master data...

  • IT Support Analyst

    1 day ago


    Pune, Maharashtra, India 157 Industries Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are seeking an IT Support Analyst with expertise in MSI and 4 years of experience in AppV Packaging. The ideal candidate will have:- Proficiency in creating MSI packages using Admi studio/InstallShield.- Hands-on experience in generating packages with AppV 5.0/AppV 5.1/Numecent.- Ability in creating Connection groups and Run virtual keys.- Experience in...