Program Manager II, ACSER, ShipTech

As a Program Manager II in the Authority Central for Scan Events and Rules (ACSER) team, you will drive improvements in tracking efficiency and workflow optimization across Amazon's shipping and transportation network. You will partner with tech teams to design and implement solutions that enhance visibility, while working closely with operations to identify and resolve network defects affecting both AMZL and 3P carriers. This role involves independently managing complex tracking issues, optimizing scan workflows, and developing scalable solutions to improve network efficiency. You'll lead deep-dive investigations into visibility gaps, coordinate cross-functional solutions, and drive implementation of tracking improvements across multiple carrier networks. This role requires strong analytical and problem-solving skills, technical acumen, and ability to work effectively with engineering and operations teams.

Key job responsibilities

Responsibilities:

1. Program Execution: Drive improvement in shipment infrastructure. Manage implementation of visibility initiatives. Optimize procedures and processes. Handle difficult problems independently. Identify and align on solutions across work-streams. Deep dive and drive response closure for Senior Leadership escalations. Provide timely updates through XBRs and monthly reports

1. Analytics & Planning: Conduct data-driven analysis. Identify gaps in current scan infrastructure. Create implementation plans. Define success metrics and align with stakeholders. Track and report program performance

2. Stakeholder Management: Work effectively with cross-functional teams. Communicate project status clearly. Negotiate priorities across teams. Build relationships with key stakeholders. Facilitate productive meetings

3. Process Improvement: Identify optimization opportunities. Document processes and procedures. Drive implementation of improvements. Monitor effectiveness of changes. Share best practices.

A day in the life

The ACSER Program Manager role focuses on driving program execution and process improvements to enhance package visibility across the network. The primary goal is to implement visibility initiatives and optimize processes while handling complex operational challenges independently. A key responsibility is analyzing data and coordinating with stakeholders to drive improvements in scan compliance and tracking accuracy.

The role involves several operational initiatives:

• Managing implementation of visibility improvement projects
• Analyzing scan compliance data to identify gaps
• Coordinating with operations teams on process optimization
• Driving resolution of senior leadership escalations

The Program Manager must address operational challenges that impact visibility, including:

• Identifying and resolving scan mapping issues
• Coordinating solutions across multiple teams
• Managing stakeholder expectations and priorities
• Tracking and reporting on program metrics

Success in this role requires strong analytical skills, stakeholder management ability, and independent problem-solving capabilities. The focus remains on delivering operational improvements while maintaining effective cross-team collaboration.

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

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