Program Manager II

2 days ago

Hyderabad, Telangana, India Amazon Full time

Amazon.com - a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. We want you to help share and shape our mission to be Earth's most customer-centric company. We are making history and the good news is that we've only just begun.

The Team: We at Localization are an integral part of creating new listings and enabling customers to shop in a language of preference globally. Every year, we help in launching new marketplaces and localize billions of products for Amazon worldwide. The site at Hyderabad manages Programs and Operations for the WW Localization team.

We are looking for an exceptional Program Manager to join Hyd team and drive Operational Excellence in non-tech domain of project/program management. Operational Excellence is not a set of activities but a philosophy and a mind-set anchored on problem-solving and leadership, in order to create sustainable continuous improvement.

We expect this leader to enhance both the value of services as well as its delivery to our customers, by deploying (but not restricted to) new processes and implementing consistent small improvements that compound over time to produce big results.

We are looking for high-potential, flexible, innovative, and forward-thinking professional to join the team. Are you ready to drive high-visibility and strategic programs as well as lead process improvement initiatives? Are you equally comfortable digging into business requirements as you are driving operational efficiencies? If yes, then come join us

Key job responsibilities:

- Work with internal teams (Engineering/Product Management etc) to identify opportunities and set up new processes from scratch which can reduce operational load on partner teams.

- Work with product management/Engineering teams to understand program requirements and jointly develop a solution to drive automation as well as deliver on the yearly goals.

- Identify defects, deep dive root causes and work out short-term and long-term solutions. Use industry proven tools such as lean/six sigma to drive operational efficiencies and quality improvement in the operations team under your purview.

- Develop team goals and metrics that allow for accurate measurement and traction towards solving a business problem, achieve buy-in from stakeholders and actively report progress on the goals.

- Thrive and operate in a variable & grey environment by addressing situations of low workload forecast, varying customer priorities, changing mix of workload which will impact productivity bar and cross-skilling of resources for most optimum throughput management.

BASIC QUALIFICATIONS

- 3+ years of program or project management experience

- 3+ years of working cross functionally with tech and non-tech teams experience

- 3+ years of defining and implementing process improvement initiatives using data and metrics experience

- Bachelor's degree

- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience

- 3+ years of driving process improvements experience

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

- Experience building processes, project management, and schedules

(ref:iimjobs.com)

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