Customer Support Executive

7 days ago

Chennai, Tamil Nadu, India Sutherland Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title: Customer Support Associate (Level - L1)

Shift: Rotational Night Shifts

Job Description

We are looking for enthusiastic and customer-focused professionals to join our growing team as Customer Support Associates (L1 level). This role is an excellent opportunity for both fresh graduates and experienced professionals from any domain who possess strong English communication skills (B2 level or above).

You will be responsible for handling customer interactions, resolving queries, and ensuring customer satisfaction through effective communication and problem-solving skills.

Eligibility Criteria

Education: Graduate in any stream

Experience:

Freshers with strong English communication skills (SVAR B2 / 59)

Tenured candidates from any domain with proven B2-level communication skills

Communication: Excellent verbal & written English

Work Mode & Location

Work From Office (WFO) only

Relocation support: Lodging provided for 10 days for outstation candidates

Key Responsibilities

Handle customer queries via calls with professionalism and empathy

Provide accurate information and resolve customer issues in a timely manner

Maintain high levels of service quality and adhere to company policies

Candidates must be willing to work in night shifts.(US Shifts)

Collaborate with team members to meet performance metrics and goals

What We Offer

Competitive salary with performance-driven growth opportunities

Exposure to a fast-paced, global work environment

Relocation assistance (including 10-day lodging) for outstation candidates

Skill development and career progression opportunities

Note: This is a Work From Office role only. Candidates must be willing to work in night shifts.

Disclaimer: "Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to "

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