CRM Consultant

4 days ago

India ORION SYSTEMS Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Title: Senior CRM Consultant

Joining: Immediate

Location-Kochi/Chennai/Coimbatore

Job Description:

We are looking for a highly skilled Senior CRM Consultant with strong expertise in Microsoft Dynamics 365 CRM to support our CRM transformation journey. The ideal candidate will play a critical role in assessing, designing, and migrating our CRM platform while ensuring seamless business continuity.

Key Responsibilities:

  • Design, architecture, and implementation of Microsoft Dynamics 365 CRM solutions.
  • Assess and understand the current CRM system to provide recommendations for improvements and migration.
  • Drive the migration from on-premise to cloud CRM platforms ensuring minimal disruption.
  • Manage data migration between CRM systems with a focus on accuracy and integrity.
  • Customize workflows, entities, and business processes to align with organizational needs.
  • Create and maintain solution architecture diagrams, design documents, and technical specifications.
  • Collaborate with stakeholders and business users to gather requirements and ensure successful delivery.
  • Provide technical guidance and best practices for CRM development, deployment, and integration.

Requirements:

  • Good CRM experience, with at least 2+ years of hands-on Microsoft Dynamics 365 CRM expertise.
  • Strong experience in CRM architecture, solution design, and implementation.
  • Proven track record of on-premise to cloud CRM migration projects.
  • Expertise in data migration, workflow customization, and system integration.
  • Strong analytical and problem-solving skills with ability to translate business requirements into technical solutions.
  • Excellent verbal and written communication skills in English.
  • Ability to prepare and present architecture/design diagrams for stakeholders and technical teams.

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