Senior SAP CRM Functional Consultant

8 hours ago

India S2Integrators Full time

Job Overview: We are seeking a highly skilled SAP CRM Consultant with 5–7 years of hands-on experience in SAP Customer Relationship Management. The ideal candidate should have strong expertise in SAP CRM functional configurations, integration with SAP ECC/S4HANA, and a clear understanding of business processes related to Sales, Service, and Marketing. You will work closely with business stakeholders and technical teams to deliver end-to-end CRM solutions that enhance customer engagement and operational efficiency. Key Responsibilities: - Analyze business requirements and translate them into functional specifications within SAP CRM. - Configure and customize SAP CRM modules (Sales, Service, Marketing, Web UI, Middleware, etc.). - Manage CRM master data, partner functions, organizational management, and transaction types. - Integrate SAP CRM with ECC / S/4HANA and other systems (e.g., SAP BW, SAP PI/PO, SAP C4C). - Support the design and development of custom enhancements, user exits, and BAdIs. - Perform system testing, user acceptance testing (UAT), and assist in go-live support. - Troubleshoot functional and integration issues and provide production support. - Work collaboratively with cross-functional teams including ABAP developers, BASIS, and business users. - Prepare functional documentation, user manuals, and conduct end-user training. Required Skills & Qualifications: - Bachelor’s degree in Computer Science, Information Technology, or a related field. - 5–7 years of experience as an SAP CRM Functional Consultant. - Strong experience in CRM Sales, Service, and Marketing modules. - Experience in CRM Web UI configuration and Middleware (BDoc, Data Exchange, Replication Models). - Understanding of SAP ECC SD / MM integration. - Exposure to SAP CRM on HANA or SAP S/4HANA Customer Management is an advantage. - Good knowledge of Business Partner management, Action Profiles, and Partner Determination. - Excellent analytical, communication, and client-facing skills. Nice to Have: - Experience with SAP C4C (Cloud for Customer) or SAP Sales & Service Cloud. - Knowledge of Fiori apps and SAP BTP integration. - SAP CRM certification is a plus.

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