Salesforce & Veeva CRM Consultant

12 hours ago

India Canus Resources Full time ₹ 12,00,000 - ₹ 36,00,000 per year

We are seeking a seasoned Salesforce & Veeva CRM Consultant with strong experience across Life Sciences CRM platforms including Veeva Commercial (CRM), Veeva Medical (MedComms/MedInquiry), Salesforce Marketing Cloud, and Salesforce Health Cloud. The ideal consultant understands the end-to-end commercial and medical operations ecosystem, CRM workflows, data integration, regulatory compliance, and omnichannel engagement for Pharma/BioTech customers.

You'll collaborate closely with business stakeholders, IT teams, and vendor partners to enhance user experience, streamline field force effectiveness, and ensure compliant customer interactions.

Key Responsibilities

  • Translate business requirements into Salesforce/Veeva CRM design and configuration solutions

  • Implement and support Veeva Commercial CRM for sales and field medical teams

  • Configure and optimize Veeva Medical modules including MedComms, MedInquiry, and Medical Affairs workflows

  • Lead enhancement and campaign automation initiatives in Salesforce Marketing Cloud

  • Implement patient/care-journey workflows in Salesforce Health Cloud

  • Conduct system testing, validation, and UAT coordination in regulated environments

  • Design system integrations with MDM, Data Warehouses, and digital engagement platforms

  • Maintain documentation including design specs, data flows, test scripts, and SOPs

  • Support release management, end-user training, troubleshooting, and production support

  • Ensure 21 CFR Part 11, GxP, and data privacy compliance (HIPAA/PII where applicable)

Required Skills & Qualifications

  • 5+ years Salesforce / Veeva CRM functional/technical experience

  • Hands-on configuration expertise with:

    • Veeva Commercial CRM

    • Veeva Medical (MedComms/MedInquiry)

    • Salesforce Marketing Cloud

    • Salesforce Health Cloud

  • Strong understanding of Pharma/BioTech commercial, medical, and patient engagement processes

  • Experience working in validated/regulated environments

  • Proficiency with requirement gathering, CPQ/CLM familiarity a plus

  • Knowledge of data models: HCP/HCO, customer master, consent & subscription management

  • Experience integrating with data pipelines, MDM tools (Reltio, Veeva Network, etc.), and omnichannel platforms

  • Certifications preferred:

    • Salesforce Admin / Consultant certs

    • Veeva CRM / Medical certified (if applicable)

Nice-to-Have

  • Salesforce Admin / Consultant certifications

  • Veeva CRM or Veeva Medical certifications (added advantage)

  • Experience with Salesforce Service Cloud, Field Service, or Patient Support tools

  • Exposure to AI-driven engagement, NLP, and analytics platforms

  • Pharma Martech knowledge (approved email, CLM, content management)

 

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