Product Delivery Manager

JOB DESCRIPTION

Join us for a rewarding opportunity to lead Automation Testing and enhance customer experiences in the mobile space.

As a Vice President Product Delivery Manager within the Payments team, you will execute our roadmap and assist with automated and grey box testing. You will collaborate with cross-disciplinary teams, focusing on mobile and CXO technology to deliver impactful user experiences.

Job responsibilities

• Lead, mentor, and inspire a team of data automation engineers and leads across multiple domains and source systems, fostering a culture of innovation and excellence.
• Design and develop high-volume, low-latency tools to support the testing of Digital wallet products.
• Document and prepare Credit Card Test Data, Test Scripts, and Test Cases based on journeys.
• Partner with testing leads and teams to assist in testing large, visible cross-functional initiatives.
• Assist application developers and payment services teams in identifying and resolving problems.
• Design, develop, and assist in creating manual & automation test scripts.
• Plan and execute application testing with process owners, business and Digital product managers, and development teams.
• Provide testing support for large, complex, technology-dependent programs and projects.
• Manage defects to monitor and report on defect resolution.
• Drive continuous improvement by exploring innovative solutions for design review and implementation.
• Implement ideas from concept through to execution, including root cause analysis.

Required qualifications, capabilities, and skills

• Proven experience leading automation engineering teams. and experience in API and UDF automation scripting
• Strong understanding of the Software Development Life Cycle, contributing to all phases.
• Strong experience in Credit Card Payments, Third Party Wallets, and Tokenization.
• Experience in BDD/TDD and test-driven development.
• Strong hands-on experience with functional testing automation tools (Selenium, Java, Cucumber, Python) and test automation frameworks (Selenium, Java, Python, etc.).
• Deep understanding of customer needs and pain points, using insights to guide product development and prioritize high-value features.
• Proficiency in data analytics to inform product decisions and improve user experience and business outcomes.
• Strong collaboration skills with engineering, design, and business teams, effectively communicating product goals and progress to stakeholders.
• Excellent organization and time management capabilities. Ability to coach and mentor team members with a mindset of curiosity, ownership, and accountability.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.