Delivery Manager- Product Engineering

3 days ago

Bengaluru, Karnataka, India Happiest Minds Technologies Full time ₹ 12,00,000 - ₹ 40,00,000 per year

Job Title: Delivery Manager – Product Engineering & ERP Solutions

Job Summary:

We are looking for an experienced
Delivery Manager
with strong expertise in
platform/application development, product engineering
, and
ERP application delivery
. The ideal candidate should also have hands-on experience managing
L1, L2, L3 support with defined SLAs and ITIL processes
. The role involves end-to-end delivery ownership, stakeholder management, and leadership of cross-functional teams to ensure high-quality outcomes.

Key Responsibilities:

  • Manage end-to-end delivery of
    product engineering and ERP projects
    .
  • Lead
    platform/application development
    using Agile/Waterfall/hybrid models.
  • Coordinate with engineering, QA, architecture, and ERP teams for seamless execution.
  • Own
    SLA/KPI adherence for L1, L2, L3 support operations
    .
  • Govern incident, problem & service request management using ITIL practices.
  • Conduct regular client meetings, governance reviews & milestone tracking.
  • Review ticket trends, perform RCA, and drive continuous improvement initiatives.
  • Manage resource planning, performance, and competency development.
  • Ensure compliance with
    security, change management, quality
    and audit standards.
  • Build strong stakeholder relationships and identify opportunities for growth.

Required Skills & Experience:

  • 15+ years of experience in
    IT Delivery / Product Engineering / ERP solutions
    .
  • Proven track record in
    application/platform development projects
    .
  • Experience with
    ERP systems (SAP / Oracle / MS Dynamics)
    .
  • Strong understanding of
    managed services & SLA-based support
    .
  • Good knowledge of
    ITIL framework and service operations
    .
  • Strong customer management & communication skills.
  • Ability to manage budgets, forecasts, and large teams.

Good to Have (Preferred):

  • Certifications:
    PMP / PRINCE2 / Scrum Master / ITIL
    .
  • Knowledge of cloud platforms (AWS / Azure / GCP).
  • Experience in AMS / managed services environments.
  • Exposure to automation tools & DevOps practices.

Soft Skills:

  • Excellent communication & presentation skills
  • Leadership & team motivation capabilities
  • Strong decision-making & problem-solving abilities
  • Customer-first mindset

Education:

  • Bachelor's or Master's degree in Engineering / Computer Science / IT

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