Service Delivery Manager-AMS

2 days ago

Bengaluru, Karnataka, India Capgemini Engineering Full time ₹ 12,00,000 - ₹ 36,00,000 per year

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Your Role

  • Provide technical support for cloud databases and consumer data platforms across APAC.
  • Ensure smooth data transactions between upstream and downstream systems.
  • Monitor service performance and drive SLA compliance.
  • Investigate and resolve incidents; manage problems and escalations.
  • Act as the primary contact for stakeholders, ensuring timely updates and service improvement recommendations.

Your Role

  • Application Management Expertise – Experience in managing, upgrading, and supporting cloud-based consumer data platforms.
  • Service Delivery & SLA Management – Proven ability to monitor and meet SLA targets with minimal breaches.
  • Incident & Problem Management – Strong skills in resolving incidents, conducting root cause analysis, and managing recurring issues.
  • Stakeholder Communication – Excellent communication skills for engaging clients, partners, and suppliers.
  • Continuous Improvement Mindset – Ability to analyze service data and contribute to process optimization initiatives.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Ref. code

350561-en_GB

Posted on

30 Oct 2025

Experience level

Experienced Professionals

Contract type

Permanent

Location

Bangalore

Business unit

Other Delivery units

Brand

Capgemini

Professional communities

Delivery Excellence

  • Manager, Service Delivery

    6 days ago

    Bengaluru, Karnataka, India Resource Pro Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Greetings from ReSource Pro.Job DescriptionJob Title:Manager, Service Delivery, IndiaWorking Experience:Minimum 12 years experience, 1 + years of experience as an Manager (on paper).Department:Service Delivery UnitMinimum Qualifications:GraduationPurpose of the Position:In this pivotal role, critical leadership will be expected during this exciting and...

  • Service Delivery Manager

    6 days ago

    Bengaluru, Karnataka, India Agilisium Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job SummaryThe Service Delivery Manager is responsible for ensuring that all contracted IT or AMS services are delivered efficiently, within agreed Service Level Agreements (SLAs), and with measurable business value to the client. The SDM ensures operational excellence, drives value-added initiatives, and serves as the key liaison between clients, technical...

  • Service Delivery Manager

    2 weeks ago

    Bengaluru, Karnataka, India Resource Pro Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description: Manager, Service Delivery Manager, IndiaJob Title - Manager, Service Delivery,Reports to - Director, Service Delivery, IndiaDepartment Service Delivery Unit Location Bangalore, IndiaPurpose of the Position: In this pivotal role,Critical leadership will be expected during this exciting and transformative time for the company - a unique...

  • Service Delivery Manager

    1 week ago

    Bengaluru, Karnataka, India Intertec Softwares Full time ₹ 23,00,000 - ₹ 29,00,000 per year

    JOB TITLE: Service Delivery Manager - MBAJOB PURPOSE: To Manage Dynamics 365 finance and operations Implementation and SupportQUALIFICATION: BE/BTech/B.Sc./DiplomaEXPERIENCE: 10 – 14 YearsCERTIFICATIONS: MANDATORY (CAPM/ PMP/ PRINCE2); DESIRABLE (AGILE, SCRUM)MANDATORY TRAININGS ATTENDED: Risk Management, EPM, Project Planners, ITSMREPORTING TO:...

  • Service Delivery Manager

    4 days ago

    Bengaluru, Karnataka, India Intertec Softwares Pvt Ltd Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    JOB TITLE: Service Delivery Manager - MBAJOB PURPOSE: To Manage Dynamics 365 finance and operations Implementation and SupportQUALIFICATION: BE/BTech/B.Sc./DiplomaEXPERIENCE: YearsCERTIFICATIONS: MANDATORY (CAPM/ PMP/ PRINCE2); DESIRABLE (AGILE, SCRUM)MANDATORY TRAININGS ATTENDED: Risk Management, EPM, Project Planners, ITSMREPORTING TO:...

  • Senior Talent Sourcer

    5 days ago

    Bengaluru, Karnataka, India AMS Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About UsJoin our World of Talent.Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionizing how organizations approach talent acquisition, AMS stands as a...

  • Senior Sourcer

    2 weeks ago

    Bengaluru, Karnataka, India AMS Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About UsJoin our World of Talent.Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionising how organisations approach talent acquisition, AMS stands as a...

  • Service Delivery Manager

    1 week ago

    Bengaluru, Karnataka, India Nilasu Consulting Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Service Delivery Manager – Job Description Job Summary: The IT Service Delivery Manager is accountable for the end-to-end delivery of Cloud and Infrastructure Services(CIS) programs and projects to meet customer needs, and responsible for managing customer relationships across their span of control. In this role, the SDM will be responsible for driving and...

  • Manager - SAP-AMS

    1 week ago

    Bengaluru, Karnataka, India BSR & Co Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    DescriptionKPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in...

  • Service Delivery Manager

    3 days ago

    Bengaluru, Karnataka, India Johnson Controls Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    What You Will DoAt Johnson Controls, we are powered by our people. As a Service Delivery Manager, you will play a key role in ensuring the seamless delivery of high-quality services to our clients, while fostering strong relationships and driving operational excellence. You will lead cross-functional teams, manage service-level agreements (SLAs), and provide...