Center Manager

6 days ago

Bengaluru basavangudi kengeri, India Shield Autoglass Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role Description

This is a full-time on-site role for a Center Manager. The Center Manager will be responsible for the day-to-day tasks such as managing and guiding center staff, ensuring customer satisfaction, developing business strategies, maintaining budgets and inventory, scheduling appointments, and ensuring operational efficiency. The Center Manager will also be responsible for handling customer complaints and supervising the repair and installation process.

Role & Responsibilities

Achieve Sales Target

Ensure Profitability

Centre Expense within budgets

Ensure NPS Target

Resolution of customer complaints

Adherence of centre SOP

Monitoring and Reporting market trends

Qualifications

Strong leadership and management skills

Excellent problem-solving and decision-making skills

Ability to work under pressure and handle customer complaints professionally

Bachelor's degree or equivalent

2+ years Experience in the automotive industry or service industry is preferred

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