Associate Manager- Account Management

4 days ago

Mumbai, Maharashtra, India Nucleus Software Exports Full time ₹ 12,00,000 - ₹ 36,00,000 per year

We are seeking an experienced and dynamic Account Manager to lead strategic customer relationships and drive end-to-end account success. The ideal candidate will bring a strong foundation in software delivery and program management, having grown through the SDLC from Developer to Project Manager, and now ready to take ownership of key client accounts.

As an Account Manager, you will act as a trusted advisor to our customers ensuring engagement continuity, satisfaction, and value realization while driving renewals, expansions, and overall account growth.

Job Responsibilities:

  • Account Management & Customer Success
  • Own the complete customer relationship \u2014 ensuring high satisfaction, retention, and engagement.
  • Track and improve VOC (Voice of Customer) and NPS (Net Promoter Score) metrics.
  • Drive timely resolution of VOC issues and maintain closure reports.
  • Manage RED customers proactively to ensure recovery and retention.
  • Lead stakeholder interactions, identifying and addressing gaps in customer connect.
  • Plan and execute customer meetups, events, and festive engagements to enhance relationships.
  • Drive congratulatory communication and client recognition on key milestones.

Contract & Financial Governance

  • Manage and track AMC renewals, aging, and payment follow-ups.
  • Oversee AMC contracts and related addendums.
  • Drive Escrow renewals or initiate new ones as required.
  • Manage contractual renewals for expiring agreements, ensuring continuity.
  • Maintain and update the customer dashboard with account status, renewals, and financial insights.

Delivery & Program Excellence

  • Lead program delivery excellence, ensuring projects meet quality, schedule, and budget goals.
  • Oversee project financials, cost tracking, and profitability.
  • Plan and monitor team utilization across projects.
  • Ensure seamless execution through coordination with internal teams and external stakeholders.
  • Support vendor management, procurement, and contract negotiations.
  • Track and report program progress using Microsoft Project (MSP) and related tools.

Growth & Expansion

  • Identify opportunities for account expansion and connect elevation.
  • Drive reference ability, customer testimonials, and case study participation.
  • Collaborate with business and delivery leadership to create growth plans for strategic accounts.

Requirements

  • 12 to 18 years of overall experience, with strong exposure to Project/Program Management and Customer Relationship Management.
  • Proven experience managing large enterprise accounts in the software/IT services domain.
  • Hands-on expertise in project financials, profitability management, and effort/schedule variance tracking.
  • Strong skills in stakeholder management, contract governance, and vendor oversight.
  • Proficiency in Microsoft Project (MSP) and related tracking tools.
  • PMP certification preferred.
  • Excellent leadership, mentoring, and communication skills.
  • Ability to work independently while fostering collaboration across cross-functional teams.

  • Associate Manager- Account Management

    2 weeks ago

    Mumbai, Maharashtra, India Nucleus Software Exports Ltd Full time ₹ 1,20,000 - ₹ 2,60,000 per year

    About UsNucleus Software has been providing Products and Services to various Global and Regional Financial institutions, from past 39 years. As a pioneer IT service provider, Nucleus carry deep banking domain expertise and experience on latest technological trends. Nucleus's developed platforms powers the operations of more than 200 financial institutions in...

  • Senior Accounting Manager

    1 week ago

    Mumbai, Maharashtra, India FinStrat Management Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    The Role FinStrat Management ("FSM") is seeking a motivated individual to join our team as a client-facing Senior Accounting Manager. This is a full-time role, managing accounting operations and financial reporting for a number of FSM clients. This is a great opportunity to build a team, implement best practices, and help scale both the company and its...

  • Account Manager

    1 week ago

    Mumbai, Maharashtra, India Fourways Travels Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionFourways Travels Pvt. Ltd. is an accredited IATA agent and a proud member of the Indian Association of Tour Operators (IATO). The company is recognized by the Ministry of Tourism, Government of India. Our wide range of travel products includes air tickets, hotel bookings, car rentals, foreign exchange services, cruises, and travel...

  • Account Management Associate

    2 weeks ago

    Mumbai, Maharashtra, India Sutherland Global Services Private Limited Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Associate - Account Management Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology...

  • Associate Partner

    2 weeks ago

    Mumbai, Maharashtra, India RKS ASSOCIATE Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Associate Partner - OperationsLeading Dispute Resolution Law Firm | MumbaiAbout UsWe are a premier law firm based in Mumbai, specializing in dispute resolution with strong practices across Civil & Criminal litigation, real estate, and family law. Our reputation is built on delivering exceptional legal outcomes for our clients through strategic thinking,...

  • Key Account Manager

    40 minutes ago

    Mumbai, Maharashtra, India KNR Management Consultants Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Exciting Opportunity: Key Account ManagerLocation:Bangalore/ MumbaiExperience:3-4 YearsEducation:MBA from a premier instituteAre you ready to join a fast-growing leader in theenterprise communications and customer engagement space? Our client is a cutting-edge technology company that empowers businesses worldwide to connect with their customers through...

  • Senior Manager Accounting Advisory

    2 days ago

    Mumbai, Maharashtra, India Ananta Resource Management Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Senior Manager Director Accounting Advisory IFRS Implementation CFO Advisory Job Description Key Responsibilities Lead solution development and delivery for IFRS implementation hedge accounting CFO advisory and accounting standards transitions Develop and present client proposals pitch decks technical memos and advisory documentation Manage medium to large...

  • Key Account Manager

    4 days ago

    Mumbai, Maharashtra, India KS Legal & Associates Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionEstablished in 2013, KS Legal & Associates is a full-service law firm known for delivering expert legal advice to some of India's top companies, institutions, and private entities. We pride ourselves on providing responsive, strategic, and commercially astute legal advice, adapting to the evolving needs of our clients. Our dynamic team of...

  • Accounts Associate

    37 minutes ago

    Mumbai, Maharashtra, India INFIDIGIT Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are looking for a detail-oriented Associate – Accounts to manage day-to-day accounting operations, ensure compliance, and support administrative activities. The ideal candidate should have at least 2 years of experience in accounting and a good understanding of statutory compliances.Responsibilities :Manage daily accounting entries, vendor invoices, and...

  • Account Manager

    2 weeks ago

    Mumbai, Maharashtra, India WHITE Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About US:WHTE is a Culture Experience Company headquartered out of Delhi and with offices in Mumbai and Bengaluru. Our core strength lies in sculpting experiences with radical creativity for a vast clientele across luxury, lifestyle, corporate and retail segments. Our work is led with an integrated approach and spans from branded immersions, IPs, conferences...