
Lead (Service Training) - Chennai
2 weeks ago
Role
Imparting Training and Development of Dealer Service manpower. Ensures on the job is delivered and formulates the basis/advanced training modules to Field as well as Dealer Service Manpower to cope up with the current market competition and trends.
Responsibilities
Training and Development of Dealer Service
- Overall Monitoring STC & RTC activities & Performance, New Training Center Establishment
- To liaise with Service Technical, PD & OEM suppliers and develop training content.
- To develop new training module and Training hand outs
- To vet all new SOPs
- Developing training calendar based on the training needs
- STC Administration and Manpower database management
- Identifying the training needs and ensure the availability
- Update of Skill Level (Dealer Technician, Supervisors)
- Expense statement of Outsourced Employees
- Making Approval Note for New training Centres and other STC related activities
- Developing the technical/soft skills competency
- Monitoring Training quality
- To prepare and review syllabus for all training modules annually
- Planning OJT ,Competency Mapping ,Training Need Identification
Preferred candidate profile
- Diploma or Degree in Automobile or Mechanical Engineering
- Experience in Field Service to understand the Field Service SOP related with Warranty
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