Manager, Invoice to Cash

Ready to shape the future of work? 
At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook.
Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. 
Inviting applications for the role of  Assistant Manager /Manager, Invoice to Cash
We are looking for someone with extensive knowledge and understanding of entire OTC process with expertise in managing a team of OTC analysts. We need someone with strong operational knowledge & a proven track record of running high performing teams in OTC.
In this role, you will be expected to work on strict deadlines in a business environment. This role may require travelling to onshore sites for Knowledge Transfer.
Responsibilities
In this role, you will be responsible for all the activities related to O2C domain.

•    Own the end-to-end OTC process with minimum supervision.

•    Manage the OTC portfolio and maintain strong customer relations & business acumen.

•    Manage Client and Process independently and with minimum supervision.

•    Should be able to speak to the US based clients to discuss the input and resolve any queries regarding disputes.

•    MIS/SLA Reporting - Monthly / Weekly / Daily and Dashboard preparation

•    Actively manage the business continuity plans for the process.

•    Ability to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks.

•    Continuous coaching and developing Assistant Managers & Management Trainees\: hire, assess, and document performance.

•    Support team priorities and initiatives and effectively manage workload.

•    Team management & negotiation skills. Must have a Problem-solving attitude.

•    Lookout for automation opportunities to bring efficiency, analytical mindset to identify QPA/RPA opportunities and work with LDT team for implementation.

•    Confirm that proper escalation procedures are followed according to established business practices.

•    Should be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and communicate the same to leadership.

•    Understanding and Reporting of Service Level Agreement.

•    Deliver the required data for audit purposes.

•    Drive continuous improvement and automations

•    Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards.

•    Making the accounting process controls established through the internal policies.

•    Ensure Key Metric's are met, and service is delivered to end users as expected.

•    Daily usage of client's tools for the assigned activities

•    Daily Quality Check for the matching which team has matched.

•    Preparing VIC, conducting 1-0-1 for all team members

•    Participate in governance meetings ; Closely work with team and ensure right collaboration between the team members to meet deliverables- Motivate & help them to develop the process standards

•    Awareness/understanding of industry best practices and industry benchmarking. To create the vision from as is state to improved state for process.

Qualifications we seek in you
Minimum Qualifications

•    B. Com Graduate or equivalent experience. Should be Analytically & Academically sound.

•    Relevant OTC domain experience 

•    Excellent Leadership skills. Demonstrated experience in resource management, team performance management, recruitment, and training.

•    Relevant hands-on experience with MS Office, especially with MS Excel, PowerPoint, Outlook

•    Excellent communication & presentation skills

Preferred Qualifications/ Skills

•    Exposure to Six Sigma training preferred.

•    Experience with international process transition would be added advantage

•    Experience in creating, implementing & driving Structured Action Plans

•    Work in a multicultural environment

•    Development opportunities in a growing multinational company
Required Competencies

•    Independent Operations

•    Operational Performance

•    Contextual Knowledge

•    Digital Literacy

•    Storytelling

•    Influencing & negotiating skills

•    Analytical and strategic thinking

•    Stakeholder management

•    People Management

•    Thought Leadership

Why join Genpact? 

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  

• Make an impact – Drive change for global enterprises and solve business challenges that matter 

• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities  

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters\: Up. 
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.