Customer Service Team Lead

19 hours ago


Hyderabad, Telangana, India ALLEN Full time

Company Description

ALLEN Career Institute is a renowned organisation committed to providing quality education rooted in values, morals, and ethics. With over 36 years of experience, ALLEN is recognised as a pioneer in test preparation for IIT JEE, NEET, and various competitive exams. The institute has achieved remarkable success, including producing 18 All India Rank-1 results in prestigious national examinations. Operating in 64 cities, ALLEN offers Classroom, Distance Learning, and Online Courses to empower students on their academic journeys. With a strong focus on excellence and innovation, ALLEN continues to lead in nurturing student success.

Role Description

This is a full-time, on-site role for a Student Support Team Lead located in Hyderabad. The
Student Support
Team Lead will be responsible for managing a team of student service representatives, ensuring excellent customer support and satisfaction. Key tasks include resolving customer inquiries, supervising staff, monitoring service quality, and implementing strategies to improve customer experiences. The role also involves direct communication with customers to address their concerns effectively and collaboratively.

Qualifications

  • Proven skills in Customer Service, Student Support, and maintaining Customer Satisfaction
  • Experience in Customer Service Management and team leadership
  • Strong Communication skills and the ability to handle customer inquiries effectively
  • Problem-solving skills and a proactive approach to improving customer experiences
  • Prior experience in a customer service leadership role
  • Ability to work in a fast-paced, on-site environment
  • A bachelor's degree in Business Administration, Management, or a related field is preferred


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