Team lead client services

7 hours ago

Hyderabad, Telangana, India AgileOne Full time

Client Services Team Lead

  • 100% remote, equipment will be provided
  • Bangalore and Hyderabad locations (Only)
  • M-F
  • Salary:
    7 lakh per annum
    (Depending on experience)
  • Internet reimbursement (Monthly)

Functions

The CS Team Lead will contribute to the

professionalism of AgileOne by consistently setting the example and directing the team to

achieve a high level of customer service to the client, suppliers, and contingent workers.

Provide daily direction to the Client Services Professionals and communication to the team

surrounding coordination of tasks, customer-specific processes, procedures, and

requirements.

Suggest process improvement opportunities to management. Ensure

employees have proper training and other resources to perform their jobs.

Identify employee

issues and work with management to resolve.

Work with management on any disciplinary or

performance issues. Provide feedback from the team to leadership as needed.

In addition, they will provide guidance to client and direct reports which includes but is not

limited to; general human resources issues, risk management, employee classification,

contingent staffing solutions, supplier management best practices, AgileOne full time hiring

processes, talent acquisition program and associated technologies.

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