Telecaller

4 days ago

Sector South City II Gurgaon DelhiNCR, India Eureka Forbes Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Aquagaurd Sales Karna hai.....

Use this Telecaller job description template to attract qualified candidates who can handle inbound and outbound calls, engage with customers, and generate leads.

A Telecaller is a professional responsible for making and receiving calls to interact with customers, provide information, and generate leads. They often work in sales, customer service, or telemarketing roles, aiming to enhance customer satisfaction and drive business growth.

A Telecaller is responsible for handling phone interactions with potential and existing customers. Their key duties include:

  • Making outbound calls to promote products or services.
  • Handling inbound calls to assist customers with inquiries.
  • Generating sales leads and following up with prospects.
  • Resolving customer complaints and providing solutions.
  • Maintaining accurate call records and updating CRM systems.

Telecaller Job Description TemplateWe are looking for a motivated and persuasive Telecaller to handle outbound and inbound calls, engage with customers, and generate business leads. The ideal candidate should have excellent communication skills, patience, and the ability to handle objections effectively. If you enjoy interacting with people and have a passion for sales or customer service, we'd love to meet you

  • Roles & ResponsibilitiesMake outbound calls to potential and existing customers.
  • Handle inbound calls and address customer inquiries.
  • Explain products or services to customers and generate interest.
  • Follow up on leads to convert prospects into customers.
  • Maintain accurate call logs and update customer records.
  • Resolve customer complaints in a professional manner.
  • Meet daily/weekly call targets and achieve sales or engagement goals.
  • Conduct market research to understand customer needs and trends.
  • Work closely with the sales or support team to improve customer experience.
  • Ensure compliance with telecalling scripts and company policies.
  • Stay updated on product knowledge and industry trends.
  • Handle rejections positively and maintain professionalism in all interactions.
  • Requirements & SkillsProven experience as a Telecaller, Telesales Representative, or Call Center Agent.
  • Excellent communication and interpersonal skills.
  • Ability to handle rejection and work under pressure.
  • Strong persuasion and negotiation skills.
  • Proficiency in using telecalling software and CRM tools.
  • Fluency in English and/or regional languages is a plus.
  • High school diploma or equivalent; a degree in sales/marketing is a plus.
  • Basic computer knowledge and data entry skills.
  • Ability to multitask and manage time effectively.

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