Data Entry Operator Cum Customer Service Executive

COMPANY DESCRIPTION :

College Guru is a trusted Career Advisor and end-to-end service provider in the Higher Education Sector. We specialize in career assessments, planning, and premium counseling support to ensure hassle-free admissions through exams like NEET UG/PG , JEE, KEAM,CUET, ICAR, NATA, MHCET, and more. We also offer expert guidance for admissions into top private deemed universities and colleges in India and Abroad.

JOB DESCRIPTION : Data Entry Operator Cum Customer Service Executive

We are seeking a Female Data Entry Operator cum Customer Service Executive who will play a dual role in managing student data and delivering exceptional customer service. The ideal candidate will handle accurate data processing for student admissions while maintaining strong client relationships through timely support, communication, and service follow-ups.

This role is ideal for someone with experience in student admissions, data entry, or client servicing—especially those who have worked in Akshaya Centers, CSCs, or Computer Cafes.

Key Responsibilities

Customer Service Responsibilities:

• Respond promptly and professionally to student/parent inquiries via phone, email, WhatsApp, CRM, and during campaigns.
• Onboard registered students and parents, ensuring a smooth and welcoming experience.
• Maintain positive, long-term relationships with clients through attentive communication.
• Ensure timely delivery of all promised services related to career guidance and admissions.
• Schedule and facilitate online meetings with clients.
• Conduct cold calls and support business development activities to attract and convert new leads.
• Provide real-time support, resolve queries, and ensure overall client satisfaction.

Data Entry & Admission Processing Responsibilities

• Accurately fill out student application forms across different education portals.
• Handle choice filling and provide course selection assistance based on eligibility and preferences.
• Ensure timely submission, tracking, and updating of all application forms.
• Maintain student records and documents in both digital and physical formats.
• Address discrepancies, verify submitted information, and ensure high levels of data accuracy.
• Coordinate with the admissions team throughout the entire student admission cycle.

Required Skills

• Proficiency in Microsoft Excel is a must.
• Strong communication and interpersonal skills.
• Excellent listening ability to understand client issues and provide suitable solutions.
• Proven experience in customer service or a similar client-facing role.
• Strong problem-solving skills and ability to think on your feet.
• Ability to multitask, prioritize work, and meet deadlines.
• Familiarity with educational portals, college/university admission processes, and online application systems.
• Ability to work accurately and efficiently with minimal supervision.

QUALIFICATION :

• Prior experience in Akshaya Centers, Common Service Centers (CSC), or Computer Cafes is highly preferred.
• Minimum 1 year of experience in data entry, especially in the context of student admissions.
• Proficiency in using computers, MS Office tools, and internet-based application platforms.
• Familiar with educational portals and admission processes (college and university level).
• Ability to work with speed and accuracy under minimal supervision.

Why Join Us?

• Kerala's Best Career Advisory Firm
• Most Trusted Higher Education Partner
• Fastest Growing EdTech Company
• Serving Students Through a YouTube Channel With 68K+ Subscribers
• Opportunities to get featured in Instagram Reels / YouTube Shorts / YouTube Videos
• Opportunity to pursue BBA/MCA/MBA from Amrita University
• Weekend / 2nd & 4th Saturday Leave during Non-Peak Seasons

Salary:

Up to ₹20,000 per month (based on experience and skillset)

Get in touch with us :

Mail: /

Must be a female candidate with relevant experience only.

Job Type: Full-time

Ability to commute/relocate:

• Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Microsoft Excel: 1 year (Required)
• total work: 1 year (Preferred)

Work Location: In person