Tools Administrator

5 days ago


Noida, Uttar Pradesh, India End User Computing Full time

Job Description
Job Advertisement
Overview:

We are hiring a Senior Specialist for the role of EUC Tools Administrator in BAU for our client. This position is based in Lucknow / Noida and requires 4-6 years of experience in Information Management or Customer Service delivery field.

Responsibilities:
  • Maintenance and Level-2 support for EUC tools like Nexthink Workblaze, Aptean Optibot, and Hitachi Password Reset
  • Documentation of the products, SOPs, and maintaining updates
  • Weekly and monthly reporting from the tools
  • Review meetings with stakeholders
  • Ensuring continuous improvement of services provided
  • Working with various teams for smooth transition of deliverables
  • Developing and maintaining a Training Plan
  • Proactively and reactively working with other groups on normal process support issues
  • Managing small Service desk related projects
Qualifications:
  • 4-6 years of experience in Information Management or Customer Service delivery field
  • 2-3 years of experience in managing monitoring tools
  • ITIL foundation certification
  • B-Tech qualification
Day-to-day:
  • Working on daily operational tasks
  • Maintaining technical skill continuity and consistency of other stakeholders
  • Establishing communication link with other zones relative to technical and support environment
  • Managing small Service desk related projects
Benefits:
  • Competitive salary
  • Health and wellness benefits
  • Opportunities for professional development and growth

If you have the required experience and qualifications for this role, we encourage you to apply.



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