IN - Application Engineer

Location: Pune, India

Contract Type: Full-time, Permanent

Start Date: January 2026

Reports To: APAC Sales Manager based in France

Metrologic Group and DCS, both part of the Sandvik Group, form a unified business unit and global leader in 3D industrial metrology and dimensional quality control. Together, we deliver advanced 3D measurement software and high-value-added services that help manufacturers overcome complex quality challenges and accelerate their digital transformation.

Our metrology solutions are designed to enhance quality, efficiency, and productivity through automation, digital thread integration, and closed-loop feedback. By connecting quality assurance with engineering and production, we help our customers reduce their cost of quality and improve manufacturing performance.

We are seeking an enthusiastic Application Engineer with a passion for industrial technical environments, to deliver technical support, product demonstrations, and training sessions for our customers and business partners in India. You will also act as a key link between the field and our internal teams (Product, Marketing, Services, Sales), sharing insights to continuously improve our solutions and customer experience.

Customer Support & Guidance

• Respond to user requests and provide tailored technical assistance
• Analyze customer needs and identify issues to deliver effective solutions
• Communicate clearly and appropriately depending on the audience
• Document and share knowledge internally to improve support processes

Training & Demonstrations

• Prepare and deliver high-quality training sessions and product demos
• Adapt content to the audience and ensure understanding of software features
• Evaluate trainee progress using appropriate validation tools
• Collaborate with internal experts to stay up to date with product capabilities

Continuous Improvement & Reporting

• Share customer feedback and field insights with HQ teams
• Identify and report product issues to ensure proper resolution
• Contribute to the evolution of our support services and product offering

Education & Experience

• Bachelor's or Master's degree in mechanical engineering (or equivalent)
• Minimum 3 to 5 years of experience using Metrolog X4 or an similar metrology software solution is requiered
• A strong customer service mindset is required
• Fluency in English is essential due to our international positioning and collaboration with global partners

Technical Skills

• Advanced knowledge of metrology and experience with technical software tools
• Ability to diagnose complex customer situations and provide appropriate solutions
• Strong communication skills, both remote and in-person, to explain technical concepts clearly
• Proficiency with IT tools and ticketing platforms (e.g., Jira, CRM systems)

Soft Skills

• Strong customer orientation, active listening, and ability to tailor your message
• Collaborative spirit, knowledge sharing, and a mentoring attitude toward colleagues
• Ability to professionally represent the company in external interactions
• Willingness to learn from others and share your own expertise
• Ability to explain concepts clearly and demonstrate pedagogical skills
• Analytical mindset, technical curiosity, and professional rigor
• Autonomy and organizational skills in a dynamic environment
• Ability and willingness to travel within the associated geographic area, potentially abroad.

• A 4 to 6-week onboarding program in France, designed to discover our products, tools, and build strong connections with the HQ support teams
• A dynamic and growing organization where your contribution will directly impact customer satisfaction
• A stimulating industrial environment, working with international teams and partners,
• An inclusive and excellence-driven workplace, where initiative, collaboration and continuous are encouraged.

As part of the Sandvik Group, we are proud to be an equal opportunity employer and value diversity at all levels of the organization.

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