Customer Care Executive

3 days ago

Anand, Gujarat, India Patel Infrastructure Limited Full time ₹ 25,000 - ₹ 3,40,000 per year

Key Responsibilities:

  • Customer Communication: Manage inbound and outbound customer calls and emails, addressing inquiries, providing information, and resolving issues in a professional and timely manner.
  • Customer Queries & Concerns: Address customer queries and concerns effectively, ensuring customer satisfaction and providing appropriate solutions.
  • Administrative Support: Handle various administrative tasks, such as document management, order tracking, and coordination with different teams to ensure smooth operations.
  • Customer Feedback Management: Record, track, and analyze customer feedback, ensuring that it is communicated effectively to the relevant departments for continuous improvement.
  • Order Communication: Coordinate with customers and internal teams regarding customer orders, providing updates and ensuring timely delivery.
  • Data Entry & Reporting: Maintain accurate records of customer interactions, order statuses, and other related data, ensuring a smooth workflow.

Skills & Qualifications:

  • Bachelor's degree in Business Administration, Communication, or a related field.
  • 2-5 years of experience in customer care, administration, or a related role, preferably within the FMCG industry.
  • Excellent verbal and written communication skills with a customer-centric approach.
  • Strong organizational and multitasking abilities.
  • Proficient in MS Office and other basic office tools.
  • Problem-solving skills with a focus on delivering customer satisfaction.
  • Ability to work under pressure and manage time effectively.

Additional Information:

  • The ideal candidate should have a positive attitude and be able to handle customer concerns with empathy and professionalism.
  • Ability to collaborate and work efficiently within a team environment is essential.
  • Experience with CRM tools or customer service software would be an advantage.

Job Types: Full-time, Permanent

Pay: ₹25, ₹34,000.00 per month

Benefits:

  • Food provided
  • Health insurance

Schedule:

  • Day shift
  • Fixed shift

Experience:

  • FMCG: 3 years (Required)
  • Customer support: 3 years (Required)

Location:

  • Anand, Gujarat (Required)

Work Location: In person

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