Senior Customer Care Specialist

2 days ago


Anand, Gujarat, India beBeeEmpathetic Full time ₹ 8,00,000 - ₹ 12,00,000
Female Customer Support Executive Job Description

The Female Customer Support Executive is responsible for handling customer queries via various channels, including calls, emails, and chat. The ideal candidate will possess excellent communication skills, a strong command of English, and the ability to remain calm under pressure.

  • Key Responsibilities:
  • Customer Query Handling: Respond to customer inquiries in a professional and empathetic manner.
  • Ownership and Documentation: Take ownership of queries from initiation to resolution, maintaining detailed records of customer interactions, feedback, and issues.
  • Collaboration: Work closely with internal teams to ensure timely and effective solutions.
  • Proactive Guidance: Identify customer needs and provide guidance to meet their expectations.

Required Skills and Qualifications:

  • Communication Skills: Strong written and verbal communication skills are essential for this role.
  • English Proficiency: Excellent command of English (spoken and written) is required.
  • Customer Service Experience: Prior experience in customer support or call handling is preferred.
  • Adaptability and Calmness: Ability to multitask, adapt, and remain calm under pressure.

Benefits:

  • Professional Growth: Opportunities for professional growth and development.
  • Collaborative Environment: Collaborative team environment that values employee input and ideas.


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