
Senior Customer Care Specialist
2 days ago
The Female Customer Support Executive is responsible for handling customer queries via various channels, including calls, emails, and chat. The ideal candidate will possess excellent communication skills, a strong command of English, and the ability to remain calm under pressure.
- Key Responsibilities:
- Customer Query Handling: Respond to customer inquiries in a professional and empathetic manner.
- Ownership and Documentation: Take ownership of queries from initiation to resolution, maintaining detailed records of customer interactions, feedback, and issues.
- Collaboration: Work closely with internal teams to ensure timely and effective solutions.
- Proactive Guidance: Identify customer needs and provide guidance to meet their expectations.
Required Skills and Qualifications:
- Communication Skills: Strong written and verbal communication skills are essential for this role.
- English Proficiency: Excellent command of English (spoken and written) is required.
- Customer Service Experience: Prior experience in customer support or call handling is preferred.
- Adaptability and Calmness: Ability to multitask, adapt, and remain calm under pressure.
Benefits:
- Professional Growth: Opportunities for professional growth and development.
- Collaborative Environment: Collaborative team environment that values employee input and ideas.
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