Customer Care Officer

5 days ago


Delhi, Delhi, India Shree Worstex Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Location: South Delhi

Experience: 0-2 years

Industry: Fintech preferred

Job Summary:

We are seeking a proactive and empathetic Customer Care Executive to handle customer queries, resolve complaints, and deliver an outstanding service experience. The ideal candidate is a good communicator with a problem-solving mindset and a passion for helping people.

Key Responsibilities:

  • Handle inbound and outbound calls professionally and efficiently
  • Respond to customer inquiries regarding products, services, and account issues
  • Log customer interactions and track follow-ups via CRM systems
  • Resolve complaints in a timely and empathetic manner
  • Collaborate with internal teams (Sales,Collections, Tech) to ensure customer satisfaction
  • Meet daily/weekly performance targets

Requirements:

  • 0-2 years of experience in customer service or call center operations
  • Strong verbal communication in English .
  • Basic knowledge of CRM tools or ticketing systems
  • Ability to stay calm under pressure and multitask
  • Prior experience in fintech, banking, or NBFC is a plus

What We Offer:

  • Competitive salary and performance-based incentives
  • Supportive team environment
  • Opportunity to grow in a fast-paced fintech company
  • Training and career development programs


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