Customer Care Officer
1 week ago
Location: South Delhi
Experience: 0-2 years
Industry: Fintech preferred
Job Summary:
We are seeking a proactive and empathetic Customer Care Executive to handle customer queries, resolve complaints, and deliver an outstanding service experience. The ideal candidate is a good communicator with a problem-solving mindset and a passion for helping people.
Key Responsibilities:
- Handle inbound and outbound calls professionally and efficiently
- Respond to customer inquiries regarding products, services, and account issues
- Log customer interactions and track follow-ups via CRM systems
- Resolve complaints in a timely and empathetic manner
- Collaborate with internal teams (Sales,Collections, Tech) to ensure customer satisfaction
- Meet daily/weekly performance targets
Requirements:
- 0-2 years of experience in customer service or call center operations
- Strong verbal communication in English .
- Basic knowledge of CRM tools or ticketing systems
- Ability to stay calm under pressure and multitask
- Prior experience in fintech, banking, or NBFC is a plus
What We Offer:
- Competitive salary and performance-based incentives
- Supportive team environment
- Opportunity to grow in a fast-paced fintech company
- Training and career development programs
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