Assistant Manager – New

2 weeks ago

Delhi, Delhi, India Berkowits Hair & Skin Clinics Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Job Description
Role:
Assistant Manager – New & Critical Business Operations

Project:
Udaan

Location:
0khla Phase 3, Delhi

Reporting To:
Manager – New & Critical Business Operations

Role Purpose

The Assistant Manager will play a pivotal role in ensuring smooth execution and monitoring of
Project Udaan
, Berkowits' new clinic expansion and critical operations vertical. The role involves being in
constant touch with identified clinics
, reviewing
MIS and ERP reports
, identifying operational gaps, and ensuring
timely resolution
. The candidate will act as the bridge between clinics and the central operations team, ensuring high standards of efficiency, compliance, and business outcomes.

Key Responsibilities

Clinic Operations Oversight
Act as the single point of contact for identified clinics under Project Udaan.

Ensure adherence to operational SOPs, compliance, and quality benchmarks.

Coordinate with Clinic Managers for day-to-day issues and escalations.

MIS & ERP Analysis
Review daily/weekly/monthly MIS and ERP reports.

Track key business metrics: revenue, collections, leads, show-ups, conversions, and cancellations.

Identify variances, anomalies, or leakages and highlight corrective actions.

Gap Identification & Resolution
Spot operational inefficiencies across sales, service delivery, and inventory management.

Work with cross-functional teams (Tech, Finance, HR, Marketing) to plug gaps.

Monitor implementation of solutions and escalate if delays persist.

Business Critical Projects
Support rollouts of new initiatives (loyalty programs, pricing changes, clinic launches).

Ensure timely adoption of new tools, processes, and systems at the clinic level.

Drive pilots in select clinics and monitor outcomes.

Reporting & Stakeholder Management
Prepare actionable reports and dashboards for leadership.

Track clinic-wise performance against defined KPIs.

Provide early warning signals on risks, underperformance, or operational bottlenecks.

Desired Skills & Competencies
Strong
analytical skills
with ability to read and interpret data (Excel/Google Sheets, MIS).

Familiarity with
ERP/CRM systems
(Zenoti, SalesMax, or equivalent preferred).

Excellent
communication & coordination skills
to work with multiple stakeholders.

Proactive problem-solver with an
eye for detail
.

Ability to work in a
fast-paced, multi-clinic environment
.

Comfortable with frequent clinic visits/travel if required.

Qualifications & Experience
Graduate/Post-Graduate (preferably in Business, Operations, or related field).

2–4 years of experience in
business operations / MIS analysis / multi-site operations
.

Prior exposure to
healthcare, retail, or service industry
will be an added advantage.

Growth Path

Opportunity to move into
Manager – New & Critical Business Operations
within 18–24 months, based on performance.

Exposure to
clinic expansion projects, cross-functional initiatives, and strategic decision-making
at the leadership level.

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