Food & Beverage Service Associate / Steward / Captain

1 day ago

Deoghar Jharkhand, India CHANDRAVAN HOSPITALITY PRIVATE LIMITED Full time

Job description:

Job Summary:

To provide excellent customer service by ensuring prompt, efficient, and courteous food and beverage service to guests, ensuring a pleasant dining experience and contributing to the overall success of the establishment.

Key Responsibilities: Guest Service:

  • Welcome and greet guests warmly and professionally.
  • Present menus, take orders, and suggest food and beverage pairings.
  • Serve food and beverages according to standard procedures and timing.
  • Attend to guest needs and respond promptly to their requests or concerns.
  • Maintain up-to-date knowledge of menu items, specials, and promotions.

Preparation & Setup:

  • Prepare tables by setting up linens, silverware, glasses, and condiments.
  • Check cleanliness and presentation of dining area, furniture, and service equipment.
  • Stock service stations with items such as napkins, cutlery, and beverages.

Service & Clearing:

  • Ensure correct food is served to the correct table/guest.
  • Top up water and beverages regularly without being intrusive.
  • Clear tables efficiently and reset them for the next guest.

Billing & Cash Handling:

  • Present the bill to guests and handle payment transactions as per standard operating procedures.
  • Record and report transactions accurately.

Hygiene & Safety:

  • Follow personal grooming and hygiene standards.
  • Adhere to food safety and sanitation guidelines (FSSAI norms if in India).
  • Handle glassware, crockery, and food items carefully to prevent breakage or contamination.

Teamwork & Communication:

  • Coordinate with kitchen staff and bar to ensure timely and correct order delivery.
  • Report guest complaints or feedback to supervisors promptly.
  • Participate in team briefings and contribute ideas for improvement.

Key Skills Required:

  • Good communication and interpersonal skills.
  • Friendly and customer-focused attitude.
  • Basic knowledge of food and beverages.
  • Ability to work under pressure in a fast-paced environment.
  • Attention to detail and cleanliness.
  • Willingness to work in shifts, including weekends and holidays.

Eligibility Criteria:

  • Minimum 10th/12th pass (Higher Secondary).
  • Degree/Diploma in Hotel Management (preferred but not mandatory).
  • 0-2 years of experience in F&B service (freshers can apply for trainee roles).
  • Basic knowledge of English and/or local language (Hindi preferred in India).

SHARING ACCOMMODATION & FOOD PROVIDED + PF & ESIC

Growth Opportunities:

  • F&B Associate → Senior Steward → Captain → Supervisor → Restaurant Manager → F&B Manager

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Work Location: In person

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