Receptionist / Front Office Executive

2 weeks ago

Western Hotel Laxmi Baug Mumbai, India Hotel Merakee Full time ₹ 2,00,000 - ₹ 4,00,000 per year

The Front Office Executive serves as the primary point of contact for guests and plays a vital role in creating a welcoming and professional atmosphere. This role is responsible for the efficient and courteous execution of all guest services, including check-in, check-out, and handling guest inquiries and requests to ensure a comfortable and memorable stay.

Key ResponsibilitiesGuest Services & Operations:

  • Warmly welcome and register guests upon arrival, adhering to established hotel standards and procedures.
  • Efficiently process guest check-outs, handling billing, payments, and folio preparation accurately.
  • Manage the hotel switchboard, directing calls and handling internal and external communications professionally.
  • Maintain accurate room inventory and guest reservation records.
  • Handle cash, credit card, and direct billing transactions, ensuring strict adherence to cash handling policies.
  • Assist with group check-ins and check-outs as necessary.

Guest Relations & Problem Resolution:

  • Act as a central communication point for all guest needs, providing information about hotel services, local attractions, and directions.
  • Proactively anticipate guest needs and offer personalized recommendations.
  • Handle guest complaints and concerns professionally and efficiently, escalating complex issues to the Duty Manager or Front Office Manager when necessary.
  • Process wake-up calls and special requests accurately and promptly.

Administrative & Compliance:

  • Ensure all necessary guest documentation, including registration cards and identification, are properly completed and filed.
  • Maintain cleanliness and organization of the front desk and lobby area.
  • Conduct shift audits and prepare daily front office reports.
  • Adhere to all hotel security, fire safety, and emergency procedures.
  • Maintain confidentiality of all guest information.

QualificationsRequired:

  • Education: High school diploma or equivalent; a degree or diploma in Hospitality Management is a strong advantage.
  • Experience: Minimum of 1 year(s) of experience in a customer-facing role, preferably within the hotel or tourism industry.
  • Skills:
  • Excellent verbal and written communication skills in English.
  • Proficiency in using hotel Property Management Systems (PMS) such as ezee.
  • Strong cash handling and basic mathematical skills.
  • Professional demeanor and appearance.
  • Ability to work flexible hours, including weekends, holidays, and rotating shifts (morning, afternoon, and night).

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