Assistant Manager

4 days ago

Mohali, Punjab, India Hero Realty Pvt Ltd Full time ₹ 5,00,000 - ₹ 20,00,000 per year

Job Title: Assistant Manager / Senior Executive CRM

Department: Customer Relationship Management

Location: Mohali

Role Overview:

The incumbent will be responsible for managing the end-to-end post-sales customer relationship

process, ensuring seamless communication between customers, bankers, and internal teams. The

role involves handling documentation, payment follow-ups, sale deed execution, and maintaining

customer satisfaction through timely responses and proactive engagement.

Key Responsibilities:

1. Customer Interaction & Documentation

o Conduct welcome calls and emails to newly onboard customers.

o Coordinate with clients and bankers for document signing and verification.

o Prepare affidavits, reminders, notices, and other legal documents as required.

2. Application & Data Management

o Check applications and ensure timely booking logins in Farvision within defined

TAT.

o Update customer visits, payment receipts, and communication records in

Farvision.

o Ensure timely closure of email and call tickets in the CRM system.

3. Customer Communication & Issue Resolution

o Respond to customer queries and concerns via calls and emails within TAT.

o Share regular construction progress reports and project updates, including

milestones such as OC application, OC receipt, and offer of possession.

o Follow up for sale deed registration and ensure timely completion.

4. Payment Follow-up & Collections

o Convince customers for advance or early payments through incentive schemes.

o Maintain regular follow-ups with customers and bankers for payment collection.

o Send reminder letters and overdue notices for pending payments and sale deed

execution.

5. Coordination & Reporting

o Liaise with internal departments (Sales, Finance, Legal, Projects) and external

stakeholders (Banks, Customers) for smooth execution of business requirements.

o Prepare and submit periodic reports on customer interactions, collections, and

documentation status.

Key Skills & Competencies:

• Strong communication and interpersonal skills

• Customer-centric approach with a problem-solving mindset

• Proficiency in Farvision or similar CRM software

• Good understanding of real estate documentation and banking procedures

• Attention to detail and ability to manage multiple tasks efficiently

Qualification & Experience:

• Graduate / Postgraduate

• 25 years of experience in Customer Relationship Management, preferably in Real

Estate / Property Development sector

Performance Indicators (KPIs):

• Timely response to customer queries within defined TAT

• Achievement of collection and registration targets

• Accuracy and timeliness of Farvision updates

• Customer satisfaction and feedback score

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