Assistant Manager

5 days ago

Mohali, Punjab, India Chandigarh Group Of Colleges Landran Mohali Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Description:

Job Title: Assistant Manager Floor Operations (Call Center)

Location: CGC Landran, Mohali

Organization: Chandigarh Group of Colleges (CGC) Landran

Experience Required: 10 Years in Call Center / BPO / Admissions Operations (Education sector preferred)

About the Role:

Chandigarh Group of Colleges (CGC) Landran is looking for an experienced and energetic Assistant Manager – Floor Operations to oversee the performance, productivity, and discipline of our Admissions Call Center. The role demands strong leadership, operational efficiency, and a people-oriented approach to ensure seamless student engagement and excellent service delivery.

The Assistant Manager will be responsible for driving team performance, maintaining quality standards, and implementing operational strategies that align with CGC Landran's admission goals and institutional excellence.

Key Responsibilities:

  • Manage the overall floor operations of the admissions call center, ensuring smooth daily functioning.
  • Lead and monitor a team of admission counselors handling inbound and outbound calls.
  • Drive team productivity and ensure achievement of daily and monthly targets for student outreach and conversions.
  • Plan, organize, and allocate calling assignments as per campaign priorities.
  • Supervise call quality, adherence to scripts, and communication etiquette.
  • Conduct daily team huddles, performance reviews, and coaching sessions.
  • Coordinate with the Quality and Training teams to improve call performance and counseling effectiveness.
  • Handle operational escalations and ensure timely resolution of issues.
  • Prepare and maintain MIS reports, dashboards, and performance analytics.
  • Ensure adherence to institutional policies, data security, and process compliance.
  • Motivate, mentor, and guide team members to maintain high morale and professionalism on the floor.

Required Skills & Competencies:

  • Excellent leadership and team management skills.
  • Strong understanding of call center operations, KPIs, and admission process flow.
  • Analytical and problem-solving abilities with attention to detail.
  • Proficient in MS Excel, CRM tools, and performance dashboards.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple tasks and work in a fast-paced environment.
  • Prior experience in the education or edtech industry will be an added advantage.

Qualifications:

  • Graduate in Management, Communication, or a related field (MBA preferred).
  • Minimum 10 years of experience in a call center or operations role, with at least 5+ years in a leadership position.
  • Proven experience in admissions operations, counseling processes, or education call centers preferred.

Interested can send their resume at or call/whtsapp

  • Assistant Manager

    1 week ago

    Mohali, Punjab, India 923d4d35-2932-4a4a-bcbd-429c4338e8bd Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.ResponsibilitiesThe Assistant Manager (Business Operations) will be responsible for managing agriखेती's eMandi operations while providing essential coordination and sales support across related business verticals. The...

  • Assistant Manager

    1 day ago

    Mohali, Punjab, India Amity Education Group Full time ₹ 3,00,000 - ₹ 9,60,00,000 per year

    Location – Amity University, Mohali Sector 82 A, IT City Rd, Block D, Sahibzada Ajit Singh Nagar, Punjab 140306Role – Senior - Executive / Assistant Manager / Manager - PlacementsQualifications –· Masters and Bachelor in any domain.Experience –· Candidate Should have more than 5 years of experienceCompensation –· As Per the University Norms.Job...

  • Assistant Manager

    3 days ago

    Mohali, Punjab, India Nath Outsourcing Solutions Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title:Practice Excellence Assistant Manager (US Healthcare)Company:Nath Outsourcing Solutions (NOS)Location:Mohali (Alpha IT City, Sector 83)Work Mode:On-siteShift:Night (Monday - Friday)About the Role:We are seeking a dynamicPractice Excellence Assistant Managerto play a pivotal role in enhancing the performance of our US Healthcare clients. You will be...

  • Assistant Manager – Eligibility

    2 weeks ago

    Mohali, Punjab, India Nath Outsourcing Solutions Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the Role:We're looking for a dynamic Assistant Manager to lead our Eligibility & Benefits Verification and Prior Authorization team. The ideal candidate will have strong expertise in U.S. healthcare RCM processes, payer policies, and operational management. This role involves leading a team, driving performance, ensuring accuracy, and maintaining...

  • Assistant HR Manager

    2 weeks ago

    Mohali, Punjab, India Walnut Medical Full time ₹ 6,00,000 - ₹ 10,00,000 per year

    HR Generalist, Assist HR Manager in Recruitment & Onboarding, Industrial Relations & Compliance, Employee Engagement & Welfare, Training & Development, manpower management and misc. activities as & when assigned

  • Assistant Restaurant Manager

    1 week ago

    Mohali, Punjab, India Naukri Hospitality Jobs Full time ₹ 2,50,000 - ₹ 6,00,000 per year

    We are looking for a highly skilled and experienced Assistant Restaurant Manager to join our team at MG BAKERS PVT LTD (NIK BAKER'S). The ideal candidate will have 1-3 years of experience in the hospitality industry, preferably in hotels and restaurants.Roles and ResponsibilityManage daily restaurant operations to ensure excellent customer service and...

  • Assistant Manager

    3 days ago

    Mohali, Punjab, India DNA Growth Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    About us:DNA Growth is a leading professional services firm specializing in offering business planning and virtual CFO solutions to startup and mid-enterprise clientele in North America and the MENA region. We combine people, processes, and tech to empower our client's growth and success.Job Title: Assistant Manager - US AccountingLocation: MohaliTiming: 4pm...

  • Assistant Manager

    2 weeks ago

    Mohali, Punjab, India Mahindra & Mahindra Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Responsibilities & Key Deliverables This position is within the Manufacturing Division offers a dynamic opportunity to lead and manage various aspects of product development and operational excellence. The key responsibilities and deliverables for this role include:Driving New Product Development initiatives to ensure timely and efficient product...

  • Assistant Manager Production

    2 weeks ago

    Mohali, Punjab, India Mohali Hitech Metal Cluster (P) Ltd. Full time ₹ 2,16,000 - ₹ 3,24,000 per year

    Job Title: Assistant Manager – ProductionCompany: Aqua Systems Pvt LtdLocation: MohaliSalary: Up to ₹27,000 per monthExperience: Minimum 3 yearsNotice Period: 0–15 daysQualification: Diploma or B.Tech in Mechanical/Production Engineering or related fieldIndustry Preference: Bath Fittings / Sanitaryware / Hardware / Similar Manufacturing IndustriesAbout...

  • Assistant Training Manager

    2 weeks ago

    Mohali, Punjab, India Naukri Hospitality Jobs Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    We are looking for a highly skilled and experienced Assistant Training Manager to join our team at MG BAKERS PVT LTD (NIK BAKER'S). The ideal candidate will have 1-3 years of experience in the field.Roles and ResponsibilityDevelop and implement comprehensive training programs for employees.Conduct regular training sessions to enhance skills and...