Head of Project Management

Job Description

Position: Head - Program Management & Client Servicing

Experience: Years

Number of positions: 1

Working Location: Saket, New Delhi

Thriwe is a leading provider of loyalty and benefits solutions, boasting over a decade of industry experience. Specializing in innovative rewards, loyalty, and DIY platforms, Thriwe excels in acquiring, engaging, and retaining customers for major private national and international banks. Established in 2011, Thriwe has expanded its operations across key locations including Delhi, Mumbai, Bangalore, the Middle East, and Southeast Asia. With a team of 250 professionals, Thriwe offers technology-driven B2B Benefits as a Platform solutions to clients worldwide. Thriwe's extensive ecosystem comprises over 100,000 partner associations, facilitating service delivery in 130 countries. Trusted by prestigious organizations such as Amex, Mastercard, VISA, HSBC, and many others, Thriwe empowers businesses to effectively enhance customer engagement and loyalty.

Responsibilities Include:

1. Project Leadership: Direct the full lifecycle management for numerous intricate projects, from initial scoping and conceptual design through to execution and final delivery.
2. Team Management: Supervise a team of project managers, ensuring that projects and documentation are completed within the Service Level Agreements (SLAs).
3. Client and Team Communication: Facilitate communication with clients and internal teams regarding project scope, design, and product demonstrations. Ensure comprehensive testing of the final product prior to launch.
4. Customer Service Orientation: Ensure client satisfaction by proactively addressing concerns and maintaining a client-first approach throughout the project lifecycle.
5. Collaboration: Work closely with Sales, Account Management, Operations and Technical teams to understand high-level requirements. Evaluate and confirm proposed estimates and timelines.
6. Content & Inventory Management : Oversee the overall inventory and content on the platform, coordinating with product and partnership teams to ensure updates and availability are timely.
7. Product Collaboration: Partner with the Product Team on new initiatives and enhancements for existing products.
8. Process Establishment: Develop and maintain strong processes to track project deliverables and milestones throughout the project lifecycle. Identify, manage, and resolve project issues.
9. Expectation Management: Clearly and promptly communicate project expectations to team members and stakeholders.
10. Operational Oversight: Supervise operational tasks, coordination, and reporting related to projects.
11. Strategic Project Leadership: Lead and manage strategic projects on behalf of management.
12. Reporting: Prepare and distribute weekly, monthly, and quarterly reports to internal stakeholders.

Requirements:

1. Bachelor's degree.

2. Proficient in Microsoft Office, particularly MS Excel and MS PowerPoint.

3. Experience in utilizing project management tools such as JIRA.

4. Proven expertise in story-writing and creating Business Requirements Documents (BRD).

5. Strong communication and interpersonal skills, with an ability in problem-solving.

6. Proven ability to lead effectively in a fast-paced, dynamic, and results-oriented team environment.

7. Positive attitude and demonstrated ability to influence other functions/stakeholders.

Desirables:

1. Formal Project Management Certification.

Thriwe is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics".