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Telecaller and Chat Support Executive

2 weeks ago

Durgapur, West Bengal, India bizTech Software Full time ₹ 70,000 - ₹ 1,20,000 per year

Job Title: Telecaller & Chat Support Executive (Female)

Location: Durgapur, West Bengal

Employment Type: Full-Time

Salary: ₹7,000–₹10,000/month

Job Summary

Seeking a versatile and customer-centric Telecaller & Chat Support Executive who can handle both voice and written digital communications. This dual-role involves outreach to prospective clients via calls and engaging customers via chat platforms—aiming to generate leads, resolve queries, and deliver exceptional service across channels.

Key Responsibilities

Telecalling (Voice):

  • Conduct outbound calls to prospects to introduce products/services and generate leads or sales.
  • Handle inbound calls to assist customers with queries, support issues, or feedback.
  • Use scripts effectively while adapting tone to the conversation.

Chat Support (Written):

  • Respond promptly to customer queries via live-chat, providing clear, helpful, and empathetic solutions.
  • Maintain written professionalism: correct grammar, tone, and friendly style.

Qualifications

  • Minimum: High School Diploma (Bachelor's degree preferred)
  • Prior experience (1 year) in telecalling, chat support, BPO, or customer service preferred.
  • Excellent verbal communication in English and at least one regional language.
  • Outstanding written communication skills—grammar, tone, clarity.
  • Comfortable handling multiple concurrent chats (2–5) and multitasking voice interactions.
  • Basic computer literacy:MS Office, chat tools

Preferred Skills

  • Adaptable communication style—switching between formal and conversational tone as needed.
  • Active listening and quick reading comprehension—both vital for phone and chat scenarios
  • Empathy and patience in handling varied customer emotions and sentiments in text.

Job Type: Full-time

Pay: ₹7, ₹10,000.00 per month

Work Location: In person