Senior Leader
3 days ago
Job Description
Roles and Responsibilities
The incumbent will also be tasked with producing multi-dimensional executive reports and dashboards at a high frequency to support strategic decision-making. Regular interaction with senior executives across internal stakeholder departments�including, but not limited to, Service Line COOs, their teams, and Recruitment leaders is essential. Overall, this role is multi-faceted, encompassing organizational and process redesign through the application of advanced technologies and leading change management initiatives to drive enterprise-wide transformation.
Construct and back-test statistical models for Enterprise workforce planning
Create downstream department level operational plans from the enterprise plan
Track plan to actual on key metrics, not limited to utilization, offshoring, pyramid and hiring
Conceptualize and implement additional metrics as needed to drive effective quantitative analysis and insights.
Must have skill set
Need to have Operational Excellence experience in Workforce Planning.
Skills Required
RoleSenior Leader - Enterprise Headcount Planning
Industry TypeITES/BPO/KPO
Functional AreaITES/BPO/Customer Service
Required Education Graduation
Employment TypeFull Time, Permanent
Key Skills
- WORK FORCE PLANNING
Other Information
Job CodeGO/JC/1614/2025
Recruiter NameDivya R
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