Assistant It Manager

2 days ago

Vadodara, Gujarat, India COZ CLUB Full time ₹ 6,00,000 - ₹ 12,00,000 per year

About the Role

We are seeking a proactive and detail-oriented 
IT Assistant Manager

to support daily IT operations, manage user lifecycle processes, and ensure system security and compliance. This individual will work closely with our 
Managed Service Provider (MSP)

, internal teams, and vendors to maintain operational efficiency and provide seamless IT support across hardware, software, and user management functions.

Key Responsibilities

MSP Coordination

  • Act as the internal point of contact for MSP-related issues.
  • Monitor ticket resolution, follow up with users, team leads, and MSP to ensure timely closure.

Hardware Management

  • Pre-configure new devices using 
    Autopilot
     (more advanced, support available as needed).
  • Track and manage device assignments for new hires and off-boarding.
  • Monitor device performance and life cycle to recommend replacements.

Software & Licensing

  • Manage licenses for 
    Microsoft 365
    , 
    Adobe
    , and other enterprise tools.
  • Administer and monitor user training using 
    KnowBe4
    .
  • Ensure Active Directory (ADP) and 
    Entra ID
     alignment for user data.
  • Assign and track security training, follow up on non-compliance with users or managers.

User Lifecycle Management

  • Collaborate with the Data Team for seamless onboarding/offboarding.
  • Regularly compare user records across 
    ADP
    , 
    Entra ID
    , and 
    Verizon
    .
  • Monitor e.g., 
    Field Routes
     and other systems for user status and access.

Security & Compliance

  • Daily review of Entra ID for risky users.
  • Generate and analyses weekly sign-in reports; escalate any anomalies.

Other Duties

  • Execute additional IT tasks and projects as assigned by senior leadership.

Required Skills & Experience

  • 8–10   years in IT support or system administration.
  • Experience working with an 
    MSP
     or external IT vendor.
  • Solid knowledge of 
    Microsoft Intune
    , 
    Autopilot
    , 
    Azure Entra ID
    , and 
    Active Directory
    .
  • Familiarity with 
    device compliance
    , 
    license management
    , and 
    user access audits
    .
  • Experience with 
    security training platforms
     like KnowBe4 is a plus.
  • Excellent communication, problem-solving skills, and follow-up skills

Preferred Qualifications

  • Bachelor's degree in IT, Computer Science, or related field.

Certifications like 
MCSA

, 
MD-102

, 
CompTIA Security+

, or 
Microsoft 365 Fundamentals

.

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