
Assistant It Manager
2 days ago
About the Role
We are seeking a proactive and detail-oriented
IT Assistant Manager
to support daily IT operations, manage user lifecycle processes, and ensure system security and compliance. This individual will work closely with our
Managed Service Provider (MSP)
, internal teams, and vendors to maintain operational efficiency and provide seamless IT support across hardware, software, and user management functions.
Key Responsibilities
MSP Coordination
- Act as the internal point of contact for MSP-related issues.
- Monitor ticket resolution, follow up with users, team leads, and MSP to ensure timely closure.
Hardware Management
- Pre-configure new devices using
Autopilot
(more advanced, support available as needed). - Track and manage device assignments for new hires and off-boarding.
- Monitor device performance and life cycle to recommend replacements.
Software & Licensing
- Manage licenses for
Microsoft 365
,
Adobe
, and other enterprise tools. - Administer and monitor user training using
KnowBe4
. - Ensure Active Directory (ADP) and
Entra ID
alignment for user data. - Assign and track security training, follow up on non-compliance with users or managers.
User Lifecycle Management
- Collaborate with the Data Team for seamless onboarding/offboarding.
- Regularly compare user records across
ADP
,
Entra ID
, and
Verizon
. - Monitor e.g.,
Field Routes
and other systems for user status and access.
Security & Compliance
- Daily review of Entra ID for risky users.
- Generate and analyses weekly sign-in reports; escalate any anomalies.
Other Duties
- Execute additional IT tasks and projects as assigned by senior leadership.
Required Skills & Experience
- 8–10 years in IT support or system administration.
- Experience working with an
MSP
or external IT vendor. - Solid knowledge of
Microsoft Intune
,
Autopilot
,
Azure Entra ID
, and
Active Directory
. - Familiarity with
device compliance
,
license management
, and
user access audits
. - Experience with
security training platforms
like KnowBe4 is a plus. - Excellent communication, problem-solving skills, and follow-up skills
Preferred Qualifications
- Bachelor's degree in IT, Computer Science, or related field.
Certifications like
MCSA
,
MD-102
,
CompTIA Security+
, or
Microsoft 365 Fundamentals
.
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