Email Chat Backend

7 days ago

Bhubaneshwar, Odisha, India HUMAN BEFORE RESOURCE PRIVATE LIMITED Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Roles and Responsibility

  • Manage and respond to customer inquiries via email and chat.
  • Provide exceptional customer service and resolve issues efficiently.
  • Collaborate with team members to achieve process goals and objectives.
  • Develop and maintain knowledge of products and services.
  • Identify and escalate potential issues to senior management.
  • Analyze and report on customer feedback and process performance.

Job Requirements

  • Minimum 2 years of experience in a related field.
  • Strong understanding of non-voice processes and email chat backend operations.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong analytical and reporting skills.
  • Experience working in a BPM/BPO industry is preferred.

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