
Executive- Customer Service/Operations/Pricing, Freight Forwarding
6 days ago
Customer Service:
- Respond to customer inquiries promptly and professionally, addressing questions regarding shipments, pricing, and logistics.
- Maintain strong relationships with clients, understanding their needs and providing tailored solutions.
- Resolve customer issues and complaints effectively and efficiently.
- Provide regular updates to clients on shipment status, tracking, and potential delays.
Pricing:
- Develop and manage pricing strategies for freight shipments, considering factors such as mode of transport, distance, and cargo type.
- Obtain quotes from carriers and negotiate rates to ensure competitive pricing for clients.
- Prepare accurate cost estimates and invoices for shipments.
- Maintain up-to-date records of quotes and pricing information.
Shipment Management:
- Coordinate with internal teams and external partners (carriers, customs brokers, etc.) to ensure smooth shipment execution.
- Prepare and process necessary shipping documents, such as bills of lading and customs declarations.
- Monitor shipments and track their progress, identifying and addressing any potential issues.
- Ensure compliance with all relevant regulations and industry standards.
Communication and Collaboration:
- Maintain clear and effective communication with clients, internal teams, and external partners.
- Collaborate with sales teams to identify and secure new business opportunities.
- Overseas Communication with partners.
- Coordination with staff members and to attend timely delivery.
- Participate in team meetings and training sessions to stay up-to-date on industry trends and best practices.
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