Lean Six Sigma Black Belt

1 day ago

Gurgaon, Haryana, India Digital Divide Data (DDD) Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Company Description

Digital Divide Data (DDD) provides machine learning (ML) data operations support including Human-in-the-loop for large language models (LLMs) and autonomous systems. We specialize in AI/ML model training and annotation services, trusted by Fortune 500 companies and industry leaders in technology, defense, AgTech, and cultural heritage. Our comprehensive solutions encompass fleet operations, navigation maps, ML model development, data analytics, simulation, and product verification and validation (V&V). Established in 2001, DDD's Impact Sourcing model empowers talented youth from low-income backgrounds, offering educational and professional opportunities across Cambodia, Laos, and Kenya, contributing to over $250 million in additional income. Recognized globally for innovation and social impact, we have received prestigious awards such as the Global Sourcing Council's 3S Award and the Google Award for Innovation in Business Process Outsourcing (BPO).

Role Description

Six Sigma Black Belt / Data Analyst Manager (BPO Back-Office) (IC role)

Location: India (remote) | 100% Work-from-home

Key Responsibilities

  • Lead and drive continuous improvement projects across BPO back-office operations using Six Sigma and Lean methodologies.
  • Analyze business processes, identify inefficiencies, and recommend data-driven solutions to optimize performance.
  • Conduct root cause analysis (RCA) for operational issues and implement corrective/preventive actions.
  • Define, measure, and monitor key performance indicators (KPIs) to ensure operational excellence.
  • Partner with cross-functional teams to identify opportunities for automation and process standardization.
  • Facilitate workshops, training, and mentoring sessions to develop a Six Sigma culture across teams.
  • Prepare detailed reports, dashboards, and presentations for senior management on project progress and outcomes.
  • Ensure compliance with quality, risk, and governance frameworks within BPO operations.

Required Qualifications & Skills

  • Certified Six Sigma Black Belt or Data Analyst (mandatory)
  • Proven experience in data analysis, process re-engineering, and operational excellence within BPO back-office environments.
  • Strong analytical and problem-solving skills with expertise in statistical analysis.
  • Advanced proficiency in Excel, PowerPoint, and data visualization tools.
  • Excellent communication and stakeholder management skills.
  • Ability to influence and drive change across diverse teams and functions.
  • Strong knowledge of BPO industry metrics (AHT, SLA, FTR, Quality scores, etc.).

Preferred Experience

  • 8-12 years of relevant work experience in BPO operations, process improvement, or data analytics.
  • Experience in handling global stakeholders and managing cross-border projects.
  • Exposure to automation tools and AI/ML applications in process improvement.
  • Track record of delivering measurable cost savings, efficiency gains, and customer satisfaction improvements.

  • Lean Six Sigma Manager

    1 week ago

    Gurgaon, Haryana, India Capgemini Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science...

  • Senior Business Insight Manager – AI

    2 weeks ago

    Gurgaon, Haryana, India Three Across Full time ₹ 31,50,000 - ₹ 35,00,000 per year

    Role Overview: Senior Business Insight Manager – AI & Data ScienceLocation:Remote/ Indore/ Mumbai/ Chennai/ GurugramCompensation:30-35 LPA (Including a variable of 15%)Work Mode:RemoteNotice Period:Max. 30 Days (45 for Notice Serving)Interview Process:2 RoundsInterview Mode:Virtual Face-to-FaceInterview Timeline:1 WeekIndustry:Must be from a BPO/ KPO/...

  • Senior Manager Training

    3 days ago

    Gurgaon, Haryana, India Spes Manning Full time ₹ 28,80,000 - ₹ 36,00,000 per year

    Hiring for Senior Manager Training & Quality80% quality, 20% training; experience in internationalLocation: GurgaonExperience: 11+ yearsCTC : 28 lpa including 6% variablesProfile and Experience:11+ years of industry experience in Quality & Training domains in contact center customer service domain.Exposure to different improvement frameworks like six sigma,...

  • Senior Business Insight Manager

    19 hours ago

    Gurgaon, Haryana, India Taskus Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Key Responsibilities1. Strategic Transformation LeadershipDefine and lead enterprise transformation programs focused on cost reduction, process efficiency, and quality improvement across global BPO operations.Align transformation initiatives with strategic business objectives, driving outcomes around productivity, billable utilization, SLA adherence, and CX...

  • Senior Data Operations Analyst

    2 weeks ago

    Gurgaon, Haryana, India The Career Next Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Perform quality audits of records in the databaseHandle team queries and ensure compliance with global data standardsConduct quality review meetings & plan strategies to reduce errorsLead training sessions for new joiners and mentor team. Required Candidate profileGraduate with 2+ years of experience in data operations/qualityLean Six Sigma Green Belt...

  • BPI Specialist Advisor

    1 week ago

    Gurgaon, Haryana, India NTT DATA, Inc. Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Role ResponsibilitiesAssumes leadership role as the Business process improvement consultant and ensures a robust continual improvement cultureCollaborates closely with Customer, internal stakeholders and functional experts providing insight and advice on Business Process Improvement approaches to business challenges and improvement opportunitiesEnsures that...

  • Quality Head

    3 days ago

    Gurgaon, Haryana, India CIEL HR Full time ₹ 18,00,000 - ₹ 24,00,000 per year

    Job Role Quality HeadReporting to Plant HeadWork location : Gurugram , HaryanaSalary : 25lpa To 28lpaRole OverviewLead and drive the quality assurance function across the site.Develop quality policies, ensuring consistency in quality standards, regulatory compliance, and continuous improvement.Key Responsibilities1. Strategic Quality LeadershipDesign and...

  • Senior Director of Process Excellence

    24 hours ago

    Gurgaon, Haryana, India TaskUs Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • MI Operational Excellence Director

    1 week ago

    Gurgaon, Haryana, India NielsenIQ Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job DescriptionRole Title: MI Operational Excellence DirectorLocation: India (all locations)Reports to: Head of MI QualityRole SummaryAs a Market Intelligence (MI) Operational Excellence Director, you will perform and leverage advanced data analysis to identify improvement opportunities, define and govern operational KPIs, and support the implementation of...

  • MI Operational Excellence Director

    3 days ago

    Gurgaon, Haryana, India NielsenIQ Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description Role Title: MI Operational Excellence Director Location: India (all locations) Reports to: Head of MI Quality Role Summary As a Market Intelligence (MI) Operational Excellence Director, you will perform and leverage advanced data analysis to identify improvement opportunities, define and govern operational KPIs, and support the...