Server Management

3 days ago

Bengaluru, Karnataka, India SAP Full time ₹ 9,00,000 - ₹ 12,00,000 per year
SummaryEXPECTATIONS AND TASKS
  • Ensuring Day to Day quality service delivery
  • Defining and tracking various service KPI and SLA's
  • Deescalating the running escalations
  • Working towards automating various day to day operational tasks
  • Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA
  • Handling the OnCall duty
  • Process improvement on the daily operational activities
  • Driving the projects and programs
  • Able to coordinate and orchestrate the work between the teams
  • Strong collaboration with other units within and outside ECS units
Required Skills
  • 8+ year work experience in Basis administration
  • 2+ year experience in SQL database technical support
  • 5+ years' experience in service delivery in global teams
  • Experience in System Upgrade, Add-On Installation and handling the SSL certificates.
  • Experience in handling the Managed Service Delivery model.
  • Managing the operations and 24/7 delivery unit
  • Understanding and working experience in SLA/KPI tracking
  • Familiar with ITIL concepts of Service Management, Change Management and Root Cause Analysis
  • Understanding of hyperscalers concepts
  • Working experience in a global team with 24/7 support
  • De-escalation experience on IT incidents and requests
  • Management of multiple activities requiring cross team coordination
Nice to have
  • ITIL Certification
  • Project management experience
  • Executive reporting experience
  • Able to communicate successfully at different levels of the organization
ABOUT THE TEAM
  • Current team size of 25 people
  • Global team spread across India, Germany and Mexico
  • Diverse and different level of expertise in the team
  • Combination of Technical and Operational delivery experts


Location:

SAP

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