Educational Counsellor

20 hours ago

Kolkata, West Bengal, India MDG Star Overseas Full time ₹ 1,44,000 - ₹ 2,16,000 per year

We are looking for a proactive and empathetic Educational Counselor to connect with students and parents over the phone, guide them about academic programs, and support them in making the right educational and career choices. The role involves outbound and inbound calls, counseling, and admission process assistance.

Key Responsibilities:

  • Make outbound calls to prospective students/parents and respond to inbound inquiries.
  • Counsel students and parents over the phone regarding courses, universities, and career pathways.
  • Understand student requirements and recommend suitable academic programs.
  • Follow up with leads regularly to ensure conversions and admissions.
  • Maintain call logs, student databases, and counseling records in CRM.
  • Achieve daily/weekly call targets and admission conversion goals.
  • Stay updated with latest courses, educational trends, and admission processes.
  • Provide excellent customer experience while addressing queries and concerns.

Requirements:

  • Bachelor's/Master's degree (Education, Psychology, Counseling, or related field preferred).
  • 0–3 years of experience in counseling/tele-counseling/tele-sales (freshers with strong communication skills are welcome).
  • Excellent verbal communication and convincing ability in [insert required languages – e.g., English, Hindi, or Regional language].
  • Good listening, empathy, and problem-solving skills.
  • Comfortable working with targets and follow-up processes.
  • Basic computer skills and experience with CRM/Excel is an advantage.

Key Skills:

  • Telephonic Counseling & Lead Conversion
  • Effective Communication & Listening
  • Relationship Building
  • Time Management
  • Target Orientation

What We Offer:

  • Competitive salary + attractive performance incentives.
  • Training and continuous professional development.
  • Friendly and collaborative work environment.
  • Opportunity to shape students' academic and career journeys.

Job Types: Full-time, Permanent

Pay: ₹13, ₹18,000.00 per month

Work Location: Remote

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