Desktop Configuration Lead Engineer

16 hours ago

Bengaluru, Karnataka, India Tata Consultancy Services (TCS) Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Locations : Bangalore/Kochi/Pune/Kolkata

Job Summary:

A desktop configuration specialist who engineers, processes, and maintains the services required to build, maintain, and support Windows and MacOS devices, through both legacy and cloud based methods.

Analytical/Decision Making Responsibilities:

- Ability to identify potential points of failure, pain points, bottle necks, and design and implement solutions to alleviate/automate them.

  • Assists team lead in classifying and prioritizing issues related to products they manage.

  • Provides recommendations and analytical expertise on requests raised by projects, and challenges these requests if necessary.

  • Proven ability to identify and coordinate resolutions of issues affecting a sub-area/area/global regions

Knowledge and Skills required:

- Knowledge of IT Operations

  • Familiarity with ServiceNow or generalized ticking of incident, problem, and change management processes and procedures

  • Knowledge of Windows Desktop OS's and corresponding management tools (GPMC, SCCM, and Intune)

  • Administrative knowledge MacOS and corresponding management tools (Jamf / Intune)

  • Knowledge of modern OS light touch deployment methodologies (Autopilot & DEP)

  • Troubleshooting skills of OPP, IE/Edge, Chrome, Windows, MacOS, Skype, and OneDrive

  • Fundamental understanding of network concepts (PAC Files, DNS, DHCP, Firewalls, and Proxies)

  • Scripting experience in PowerShell and Bash

  • Fundamental understanding of both application and machine virtualization products

  • Strong interpersonal, client service, communications, and project management skills

  • Ability to work under pressure and independently in a crisis situation

  • The ability to work effectively work and team with clients, management, and staff members who are geographically dispersed.

  • Generalized understanding of Azure AD, and MS cloud offerings

  • The ability to document processes and fixes.

  • The ability to read, write, and understand the English language

Experience:

- Approximately 6 years of Windows desktop management/engineering experience

  • Approximately 3 years of experience in MacOS management/experience

Education:

- Ideally a bachelor's degree in engineering, computer science, or a related discipline

  • A certification, trade school degrees, or a solid work history will be considered if such a degree has not been obtained

Location

Bengaluru

Job Function

IT INFRASTRUCTURE SERVICES

Role

Engineer

Job Id

371651

Desired Skills

CM(Configuration management) | Powershell | Service Desk

Desired Candidate Profile

Qualifications : BACHELOR OF ENGINEERING

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