Salesperson
5 days ago
Requirements
- Graduate in Science/Engineering would be ideal but we are happy to overlook this if you are confident in your know-how of technology.
- Freshers and Graduates with 1 - 3 years experience in automotive/ tech retail
- Need to be an automobile/tech enthusiast, and have the passion to learn more about automobiles and what's happening in the automotive/tech world
- Must have a valid Two-wheeler license
- Good communication skills in English (verbal) is a base requirement and any other regional language will be a definite plus
- And most importantly, you need to have a way with people - charm and enthusiasm will take you a long way in this role.
Primary Roles
- Assist walk-in customers at Ather Retail Space and ensure best customer experience.
- Demysify the Ather 450 X scooters, Charging solutions and the ownership model by giving detailed product demos and test-rides
- Interact with customers to help guide them in their vehicle purchase, asking questions and providing relevant solutions/ answers and walk them through the whole process from pre-order/ booking to delivery
- Support dealer revenue objectives by ensuring that monthly sales targets are met
- Ensure a seamless delivery experience to Ather customers
- Perform high-quality, professional and knowledgeable presentation and demonstration of Ather vehicles
- Executing marketing events to drive more sales while maitaining superior customer experience
Responsibilities
- Assist walk-in customers to help guide them in their vehicle purchase, while asking the right questions and listening carefully to ensure best customer experience.
- Explain the ownership models in detail and act as a consultant to help the customer make the right buying decision
- Proactively consult and guide customers to the appropriate next step in the sales process,test ride, vehicle pre-order, finance and lease options, delivery and handover to service.
- Promote any Ather merchandise and accessories available for customer purchase, explain in detail product features and benefits.
- Use outstanding communication and listening skills to ensure payment options meet your customers'expectations; close the deal.
- Help transition customers to our Service departments to support their ownership experience, selling the quality and convenience of service repairs and/or aftermarket parts and accessories available in the service departments.
- Assist in maintenance of inventory display to keep the customer experience as smooth as possible.
- Ensure time management, opening/ closing SOP's are followed at Ather Experience Centre
- Deliver vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
Additionally
- Supporting the sales ops team at the dealership to complete their tasks by being the single POC to the customer
- Ensure excellent process hygiene while using DMS or when handling paperwork and support dependent teams
- Test Ride vehicle management
- New Vehicle Delivery Management
- Ensure smooth execution of all marketing events
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