Operations Manager
2 weeks ago
Site Operations & Troubleshooting
- Regularly visit client sites in
Delhi NCR, Punjab, and Chandigarh
. - Handle issues related to
manpower attendance, overtime, uniforms, shoes, safety compliance, and audits
. - Escalate only critical matters to the Director — otherwise
close issues independently
. - Maintain an
audit checklist
and send weekly reports.
Manpower & Employee Handling
- Ensure workers report on time and follow discipline at sites.
- Deal firmly with
headstrong employees
or repeated absentees. - Coordinate with the
deployment team
for replacements or new hiring when needed.
Client Coordination
- Act as the
first point of contact
for operational issues with clients like Godrej, Delhivery, etc. - Provide timely updates to clients and maintain good working relationships.
- Support in
client audits
and ensure compliance documents are ready.
Finance & Payment Follow-ups
- Update and monitor
bank statements, outstanding, and collections
. - Follow up with clients' accounts teams for pending payments.
- Coordinate with internal
accounts/finance team
for invoicing and reconciliation.
.
Business Development Support
- Assist Director in
new business meetings
and presentations. - Identify leads or opportunities during site visits and client discussions.
- Maintain a basic
pipeline tracker
of leads and follow-ups.
Requirements
- 4–7 years' experience in
operations support / manpower outsourcing / facility management / sales admin / site coordination
. - Strong communication skills in
Hindi & English
(Punjabi a plus). - Ability to
handle manpower firmly
and deal with client escalations professionally. - Comfortable with frequent travel (Delhi NCR + Punjab/Chandigarh).
- Working knowledge of
basic accounts follow-up
(payments, outstanding, reconciliation). - Computer literate (Excel, email, reporting).
Compensation
- ₹25,000 – ₹35,000/month
(depending on experience).
-
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