E Commerce

5 days ago

Mumbai City District, India Vijay Sales Full time ₹ 2,00,000 - ₹ 6,00,000 per year

E-Com : Technical Coordinator & Operations Executive

Key Responsibilities:

  1. Technical Support:

  2. Coordinate with Technical Team for technical issues, ensuring that complex,

recurring & day-to-day problems are resolved with minimal disruption to

operations with the help of technical and operation team.

  • Monitor and manage support Email, tickets, ensuring proper prioritization and

quick resolution with the help of tech team.

  • Good knowledge, learner and fast adapter of our internal systems, tools, etc.

  • Operations Management:

  • Oversee day-to-day technical operations & Content updating for ensuring

smooth functioning and seamless delivery of website services.

  • Develop SOPs for support processes, ensuring efficiency and consistency.
  • Track KPIs related to technical support and operational efficiency, driving

improvements where necessary.

  • Website Related Content and bank schemes updating and Management for the

website.

  1. Internal Coordination:

  2. Coordinate internal teams to facilitate rapid issue resolution, fostering a

collaborative and effective environment.

  • Conduct regular meetings with internal teams to understand their technical

challenges, set priorities, and address it to technical team.

  1. External Coordination:

  2. Serve as the primary point of contact for external agencies or partners

regarding technical issues, escalating matters when necessary.

  • Prepare technical documentation and communication for external agency,

ensuring clarity and accuracy in all interactions.

  1. Problem Solving:

  2. Identify, analyze, and resolve complex technical issues through proactive

troubleshooting methods with the help of tech team.

  • Implement root cause analysis and develop processes to prevent recurring

issues, reducing downtime and improving customer experience on website.

  • Continuously identify areas for process improvement and work on optimizing

workflows and operational systems.

  1. Reporting & Documentation:

  2. Maintain detailed and organized records of technical issues, resolutions, and

External agency interactions.

  • Generate regular reports on operational performance, ticket resolution metrics,

and team satisfaction.

  • Develop and update documentation, FAQs, and knowledge base articles to

empowering seamless website purchase journey and reduce the volume of

support requests.

Skills:

  • Good experience in technical operation support.
  • Experience with operations management and coordination.
  • Excellent problem-solving and critical-thinking abilities.
    • Good communication skills, with the ability to translate complex technical

information into understandable terms.

  • Proven ability to manage internal teams and external stakeholder relationships.
  • Technical knowledge of [relevant technologies, systems, software, Content

Management].

  • Ability to work in a fast-paced, ever-changing environment.

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