Business Continuity Manager

Hiring: Business Continuity Manager (EMEA or Americas)

Location:
UK / Americas / Balkans / India

Division:
The DDC Group | Governance Vertical

Employment Type:
Full-Time | Regular

Reports to:
Head of Risk & Business Continuity

How to Apply

If this opportunity excites you, we'd love to hear from you

Send your CV to:

Subject Line Format:

Business Continuity Manager_____

About The DDC Group

The DDC Group is a global leader in
data, business process outsourcing, and technology solutions
, serving clients across industries such as
banking & finance, energy & utilities, healthcare, insurance, logistics, life sciences, public sector, and travel
.

With
35+ years of experience
, we are committed to driving business outcomes through
technology, innovation, and efficiency
— ensuring success for our clients worldwide.

Our Culture

We are proud of our
inclusive, collaborative, and value-driven culture
that promotes integrity, respect, and teamwork.

At DDC, we:

• Act with
  transparency and honesty
• Communicate openly and
  work as one global team
• Empower our people to lead with passion and accountability
• Celebrate
  innovation, flexibility, empowerment, and integrity
  as core values

Role Overview

As a
Business Continuity Manager
, you will ensure operational resilience across DDC's global locations.

You will lead the development, testing, and maintenance of
Business Continuity Plans (BCPs)
, perform
Business Impact Assessments (BIAs)
, coordinate drills, and support
ISO 22301
compliance.

Key Responsibilities

• Conduct
  Business Impact Assessments (BIAs)
  for field locations
• Develop, review, and update
  Business Continuity Plans (BCPs)
  with local teams
• Coordinate
  continuity drills, scenario testing
  , and post-exercise reviews
• Maintain recovery strategies for
  people, systems, vendors, and facilities
• Train teams on
  BCMS awareness and emergency response procedures
• Serve as
  on-ground coordinator
  during incidents or BCP activations
• Track
  readiness KPIs
  , gaps, and improvement actions
• Maintain
  audit-ready ISO 22301 documentation
• Liaise with
  IT, HR, Admin
  , and other departments to ensure continuity dependencies are mapped
• Conduct
  third-party risk assessments
  for critical vendors
• Develop
  emergency communication protocols
  for disruptions
• Monitor
  regulatory updates
  related to business continuity
• Support
  crisis management planning
  and incident response frameworks
• Benchmark practices against
  industry standards
  and maintain
  continuity resource inventories

Governance, Compliance & Risk

• Collaborate with the
  Corporate Office
  to define and maintain governance processes and policies
• Ensure compliance with
  laws, regulations, and internal standards
• Identify, assess, and escalate
  risks
  to senior management as appropriate

Professional Development

• Engage in
  regular performance and development discussions
  with your manager
• Proactively seek opportunities to improve and expand knowledge
• Embody and promote
  DDC's culture and values
  in all aspects of work

Mandatory Skillset

• Proven experience conducting
  BIAs and writing BCPs
• In-depth knowledge of
  ISO 22301
  and the BCM lifecycle
• Experience planning and executing
  simulation drills
• Excellent
  coordination, documentation, and communication
  skills

Key Behaviours

• Calm and composed under pressure
• Methodical and process-driven
• Strong
  cross-functional influencer
• Structured, timely, and accurate in reporting
• Resilient and committed
  to organizational readiness

Qualifications & Experience

• Bachelor's or Master's
  in Operations, Emergency Management, or Business
• ISO 22301 Lead Implementer
  (preferred)
• 3–6 years
  of experience in Business Continuity, Disaster Recovery, or Emergency Response
• Experience in
  multi-location
  or
  crisis-prone
  environments
• Exposure to
  ISO audits and certification
  processes

Our Values

Innovation | Flexibility | Empowerment | Integrity | Passion | Growth

We never compromise on integrity and are driven by a
growth mindset
— empowering people, fostering innovation, and creating meaningful global impact through sustainable and socially responsible practices.

Why Join Us

At DDC, we are committed to:

Putting
people at the heart
of operations

Delivering
efficient and innovative
solutions

Driving
global impact
and sustainability initiatives

Promoting
education, awareness, and diversity

Equal Opportunity

The DDC Group is an
equal opportunity employer
that celebrates diversity and fosters an inclusive environment for all.

Would you like me to make a
visually formatted PDF version
(with header, logo space, color highlights, and section dividers) suitable for email sharing or career portal upload?