Senior Manager – SME Zscaler/Proxy Technology

Ready to build the future with AI?

At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Senior Manager – SME Zscaler/Proxy Technology

In this role you will be responsible for Managing Enterprise Wide Internet services running on proxy solutions mainly Zscaler and McAfee

Your prime area of focus will be to handle Incidents, drive Problem Management with focus on RCA and RCCA in collaboration with larger SME group and domains.

You will be expected to have deep expertise on leading proxy solutions like Zscaler, McAfee and other related NW services like Firewalls, Routers, packet captures, GRE tunnels, VPN, DNS services, web filtering and url policy management. Working/conceptual knowledge on other integrated technologies like Cloud, Okta/Active directory, O365 services would be an additional advantage

Responsibilities

 The Candidate must have work experience on Zscaler/Proxy solutions.

 The candidate should be holding at hardcore 24X7 Ops experience

 Ability to provide Tier 3 support and manage complex and escalated tickets in production environment

 Define, create, and maintain proxy policies

 root cause analysis and troubleshooting

 PCAP capture and analysis, Experience with authentication and SSL inspection configurations, proxy automatic configuration (PAC) file, testing/debugging.

 Experience with Zscaler Internet Access (ZIA) Cloud Proxy Service

 working experience with GRE Tunnels, IPSec Tunnels, NATting, PAC file Logic

 Strong knowledge on complex proxy solution designs which include SSL interception and content analysis.

 Working with HTTP, SSL, SAML, ADFS and proxy automatic configuration (PAC) files.

 Network/Firewall knowledge including reading traces from various network diagnostic tools (i.e. WireShark, Fiddler etc.)

 Experience with Zscaler Private Access (ZPA) working experience with in a secure public cloud and integrating ZPA

 Best Practices and Interoperability when Using PAC Files with Zscaler App, PAC with GRE tunnels or IPSec Tunnels

 Troubleshooting the Performance issues, Connection Status Errors, ZPA Authentication errors, Browser Access Error Codes

 Extensive Layer 1-7 knowledge, Complex troubleshooting techniques (e.g., debugging latency issues, authentication issues, and application functionality issues).

 Manage weekly reviews with other SME domains for complex IT implementations across multiple towers including applications, products etc.

 Needs to manage relationship and resolve dispute if any between internal and partner stakeholders

 Drive Service improvement projects across in partnership with internal and partner teams

 Explore opportunities to optimize and ensure we are in line with customer requirements

 Provide Lead technical 3rd line support on all, including complex Proxy issues - liaising with customer representatives or vendors and supporting/directing other support staff where appropriate. This will include the support of new and existing products that come under the responsibility of the team

 Handle change request, according to our change control and risk review process

Qualifications we seek in you

Minimum Qualifications

 Bachelor's degree in Computer Science or equivalent subject

 Candidate with rich experience in Installation, configuration and troubleshooting knowledge on Proxy technology for Business environments

 Experience in Installation, configuration and troubleshooting knowledge on Proxies

 Should have good understanding with extensive hands-on experience on various Proxy Layer7 technologies for e.g Zscaler, Bluecoat, McAfee Web Gateway

 Advanced Network Security engineering skills (IPS, Proxy, Web filtering, Email filtering, Firewalls, APT detection, and Next gen firewalls)

 Must have good understanding Firewalls like Checkpoint, Palo Alto, FortiGate, Cisco ASA and Network Fundamentals

Preferred Qualifications/ Skills

• Certification in Proxy/ firewall /Networking

Why join Genpact?

• Lead AI-first transformation – Build and scale AI solutions that redefine industries
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobSenior Manager

Primary LocationIndia-Gurugram

Education LevelBachelor's / Graduation / Equivalent

Job PostingSep 26, 2025, 3:21:23 AM

Unposting DateOngoing

Master Skills ListCorporate

Job CategoryFull Time