Workplace Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position Overview

JLL is seeking an experienced Workplace Manager to lead comprehensive facility operations, financial stewardship, and compliance governance for our corporate client portfolio. This role demands a strategic professional who can seamlessly integrate operational excellence with financial accountability and regulatory compliance to deliver exceptional workplace experiences.

Core Delivery RequirementsFacilities Management Operations

• Strategic Planning & Execution: Develop and implement comprehensive facility management strategies aligned with client business objectives and JLL service delivery standards
• Vendor Management: Oversee multiple service providers including cleaning, security, maintenance, and specialized technical services, ensuring SLA compliance and cost optimization
• Space Planning & Optimization: Lead space utilization analysis, workplace design initiatives, and move management to maximize efficiency and employee satisfaction
• Preventive Maintenance Programs: Design and execute comprehensive preventive maintenance schedules for HVAC, electrical, plumbing, and building automation systems
• Emergency Response & Business Continuity: Maintain robust emergency procedures, crisis management protocols, and business continuity planning

Financial Governance & Management

• Budget Development & Control: Create, monitor, and manage annual facility budgets ensuring alignment with client financial parameters
• Cost Center Management: Oversee multiple cost centers, provide detailed variance analysis, and implement cost reduction initiatives without compromising service quality
• Capital Planning: Evaluate and prioritize capital expenditure requests, conducting ROI analysis and presenting recommendations to senior leadership
• Financial Reporting: Produce comprehensive monthly financial reports, KPI dashboards, and variance analysis for client and internal stakeholders
• Procurement Oversight: Lead competitive bidding processes, contract negotiations, and vendor financial evaluations

Compliance & Risk Management

• Regulatory Compliance: Ensure adherence to all local, state, and federal regulations including OSHA, EPA, ADA, fire safety, and building codes
• Audit Management: Coordinate internal and external audits, implement corrective action plans, and maintain documentation for compliance verification
• Risk Assessment & Mitigation: Conduct regular facility risk assessments, develop mitigation strategies, and maintain comprehensive risk registers
• Health & Safety Programs: Implement and oversee workplace safety programs, incident reporting systems, and safety training initiatives
• Documentation & Reporting: Maintain accurate compliance records, permits, certifications, and regulatory correspondence

Key Responsibilities

Operational Excellence

• Manage day-to-day facility operations
• Coordinate with JLL integrated service delivery teams (Engineering, Security, Cleaning, etc.)
• Implement and monitor facility KPIs including uptime, response times, and client satisfaction scores
• Lead workplace transformation initiatives and change management processes

Stakeholder Management

• Serve as primary client liaison for facility-related matters
• Collaborate with HR, IT, and business unit leaders on workplace strategy
• Manage relationships with building owners, property managers, and municipal authorities
• Present quarterly business reviews to client executive leadership

Technology & Innovation

• Leverage JLL's technology platform including Corrigo, and client-specific IWMS systems
• Drive implementation of smart building technologies and IoT solutions
• Utilize data analytics for predictive maintenance and space optimization

Experience

• 7+ years of facilities management experience, preferably in corporate environments
• 5+ years of budget management experience with P&L responsibility
• Demonstrated experience in compliance management and risk mitigation
• Experience managing multi-vendor service provider relationships

Core Competencies

• Strong financial acumen with advanced Excel and financial modeling skills
• Excellent project management and organizational capabilities
• Outstanding communication and presentation skills
• Problem-solving mindset with ability to work under pressure

Success Metrics

• Client satisfaction scores ≥ 95%
• Budget variance within ±2%
• Zero major compliance violations
• 99%+ critical system uptime
• Successful completion of assigned capital projects on time and budget

JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

To Apply: Submit resume detailing your facilities management, financial governance, and compliance experience and apply through JLL Careers portal.

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the table

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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