Client Renewal Specialist-Bengaluru-India

About Diversified:

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be.  With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

What part will you play? 

The Client Renewals Specialist supports the creation, renewal, and maintenance of service agreements across Diversified's business groups. This role partners closely with Account Executives, Customer Success Managers, and Sales Operations to manage renewals, generate quotes, and maintain accurate system data. The goal is to enable timely renewals, reduce churn, and ensure high-quality commercial documentation—while aligning with internal processes and client expectations.

What will you be doing? 

• Support achievement of quarterly and annual renewal sales targets in collaboration with the Sales team.
• Generate professional quotes and renewal documentation based on defined pricing models and client-specific requirements.
• Maintain up-to-date contract and agreement data in internal systems, including CRM and pricing tools.
• Partner with Sales, Customer Success, and Finance to ensure timely renewal execution and client alignment.
• Coordinate with internal teams to address and resolve process-related roadblocks in the renewal lifecycle.
• Provide updated pricing, warranty data, and renewal enablement documentation to Account Executives and Client Success Managers.
• Identify upsell or cross-sell opportunities during the renewal cycle and escalate to the Sales team for follow-up.
• Monitor at-risk accounts and flag early warnings to internal stakeholders for proactive retention efforts.
• Create and manage reports related to renewal status, forecasting, and performance metrics using internal systems.
• Review customer agreements for accuracy, flag risks or inconsistencies, and ensure proper documentation is maintained.
• Maintain and enhance pricing templates and documentation used in the quoting process.

Physical Working Environment:

• Location: Bangalore, India - Hybrid (3 days onsite, 2 days remote)
• Shift: Must be flexible to support US Eastern Time zone overlap

What do we require from you?

Education/Certifications:

• High School Diploma Required
• Bachelor's Degree Desired

Required/Desired Knowledge, Experience and Skills:

• 3+ years of experience in sales support, renewals, or contract operations
• Strong understanding of quote-to-cash processes, CRM tools (e.g., D365), and MS Office (Excel, Word, PowerPoint)
• Experience preparing quotes and supporting global sales or renewal teams
• Ability to interpret contract terms, pricing, and warranty details with high accuracy
• Comfortable working across time zones and supporting US-based clients and teams
• Excellent communication skills, both written and verbal
• High attention to detail, organized, and able to prioritize effectively under pressure
• Ability to collaborate across functions in a fast-paced, deadline-driven environment

What We Offer:

Along with competitive compensation, you will be eligible for the following benefits:

• Multiple medical plan for self and family
• Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
• Paid Time Off and Paid Holidays
• Commuter & Shift Benefits (US / APAC shifts)

To learn more about becoming part of the Diversified team, visit us at   or email us at  

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need.

We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.