Business Analyst

About Zeta

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.

Our flagship processing platform - Zeta Tachyon - is the industry's first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.

Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.

Zeta has over 1,700+ employees across the US, EMEA, and Asia, with 70%+ roles in R&D. Backed by SoftBank, Mastercard, and other investors, we raised $330M at a $2B valuation in 2025.

About the role

This is a mid-level Business Analyst position in the Pluxee Studio team at Zeta, where you will play a dual role of analyst and consultant to drive adoption, implementation, and growth of Zeta's Benefit SaaS platform for Pluxee India and Pluxee Philippines.

In this client-facing role, you will partner with senior stakeholders from Pluxee and collaborate with Zeta's cross-functional Studio teams to modernize and scale their card payments, wallet solutions, and digital benefit ecosystems. Beyond requirement gathering, you will act as a trusted advisor, shaping solutions, recommending best practices, and ensuring business objectives align with Zeta's product capabilities.

Responsibilities:

Requirement Analysis & Documentation

Engage with Pluxee stakeholders across India and the Philippines to gather, validate, and prioritize business requirements.

Translate business needs into functional specifications, process flows, and user stories.

Maintain traceability across requirements, solution design, and delivery outcomes.

Solution Design & Consultation

Act as a solution consultant by recommending best practices aligned with Zeta's Benefit SaaS platform.

Collaborate with product, engineering, and design teams to define scalable and feasible solutions.

Create and maintain FSDs, PRDs, data flow diagrams, and client-facing deliverables.

Stakeholder Management

Facilitate workshops, walkthroughs, and design discussions with client stakeholders.

Ensure alignment between Pluxee client teams and Zeta Studio teams on scope, timelines, and priorities.

Provide clear communication, timely updates, and risk visibility.

Delivery Support

Partner with QA and engineering to validate requirements during development and testing.

Support UAT planning and execution, ensuring scenarios are thoroughly validated.

Oversee delivery, ensure timely sign-offs, and unblock functional queries during implementation.

Continuous Improvement

Identify opportunities to optimize business processes and customer journeys.

Contribute to internal BA best practices, playbooks, and knowledge sharing.

Stay updated on industry trends in payments, wallets, and digital benefits.

Skills:

Must-Have

4–6 years of experience as a Business Analyst in payments, fintech, banking, or SaaS platforms.

Strong understanding of card payments, wallets, and digital benefits ecosystems.

Proven ability to analyze, document, and translate requirements into functional solutions.

Excellent communication, presentation, and stakeholder management skills.

Hands-on experience in preparing FSDs, PRDs, process flows, data flow diagrams, and user stories.

Ability to collaborate effectively with cross-functional teams (product, engineering, QA, design).

Good-to-Have

Experience working with international stakeholders across multiple geographies (India, Philippines, APAC).

Exposure to Agile methodologies and tools like JIRA, Confluence.

Familiarity with enterprise integrations (APIs, SFTP, batch processing).

Knowledge of regulatory/compliance aspects in payments (RBI, BSP, PCI-DSS).

Analytical mindset with skills in Excel, SQL, or BI tools.

Experience and Qualifications:

Bachelor's degree in business administration, Computer Science, Engineering, or related field (MBA preferred).

5–8 years of total experience as a Business Analyst, Consultant, or Solution Architect with product, consulting, or fintech companies.

Prior experience managing large, global client projects is a plus.

Life At Zeta

At Zeta, we want you to grow to be the best version of yourself by unlocking the great potential that lies within you. This is why our core philosophy is 'People Must Grow.' We recognize your aspirations; act as enablers by bringing you the right opportunities, and let you grow as you chase disruptive goals.

LifeAtZeta is adventurous and exhilarating at the same time. You get to work with some of the best minds in the industry and experience a culture that values the diversity of thoughts. If you want to push boundaries, learn continuously and grow to be the best version of yourself, Zeta is the place to be Explore the life at zeta

Zeta is an equal opportunity employer.

At Zeta, we are committed to equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or another special status. We are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the roles and responsibilities.

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