Business Analyst
9 hours ago
Location:Bangalore
Position Title: Business Analyst
Key Responsibilities:
- Conduct detailed analysis of airline message feeds (PNR, TKT, INV, SKD, etc.) to identify trends, anomalies, and opportunities for improvement.
- Troubleshoot issues related to data feeds and work closely with cross-functional teams (Product Management, Project Management, Implementation, Migration, and Development).
- Gather business requirements from Product Owners, Product Managers, customers, and account managers, and assess the scope of work.
- Document product specifications, data models, functional and non-functional requirements, and API specifications using UML diagrams.
- Independently explore the system, uncover unknown facts, and document them for future reference.
- Perform project management roles for specific product functionality, coordinating efforts across technical teams.
- Lead root cause analysis for functional issues and provide insights to Engineering and Business teams.
- Mentor other Business Analysts in the team, sharing functional knowledge of processes and end-user products.
- Ensure alignment with secure development life cycle and application architecture principles.
- Maintain a strong focus on customer satisfaction, flexibility, and a sense of ownership towards team objectives.
- Stay curious and continuously learn about the airline industry to drive innovation.
- 7-10 years of experience as a Business Analyst.
- Proven experience in troubleshooting data feeds and delivering product specifications, data modeling, functional/non-functional requirements, and API specifications.
- Knowledge of application architecture principles and secure development life cycle.
- Excellent verbal and written communication skills, with a strong customer focus and flexibility.
- Strong sense of ownership, curiosity, and passion for excellence.
- Experience in the airline domain.
- Knowledge of EDIFACT and Protobuf formats.
- Experience working in a SAFe model.
- Basic knowledge of API, XML, and JSON formats.
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